You can contact; The Patient Experience Team. Healthwatch Rotherham. Healthwatch Rotherham can provide you with independent advice and support.
How do you file a complaint against a hospital if you are not satisfied?
If you are unhappy with something, you can speak to any of the staff who are dealing with your treatment or care and they will try to resolve your concerns straight away. You can also raise a concern or complain on someone else’s behalf, although you will generally need their consent.
Who is the chief executive of Rotherham Hospital?
Dr Richard Jenkins
Dr Richard Jenkins, Chief Executive
He was subsequently appointed Chief Executive of The Rotherham NHS Foundation Trust from 1 September 2022 as a joint role with his existing Chief Executive position at Barnsley. He is one of the few qualified and clinically active Chief Executives in the UK.
How do you file a complaint against a hospital in the UK?
Getting help with making a complaint
Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.
What is Ward A7 at Rotherham Hospital?
Ward A7 is a specialist facility which is shared between rheumatology, haematology and dermatology and has 12 inpatient beds, including six single, en-suite rooms.
What is the most common patient complaint?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What do you do if you are not happy in hospital treatment?
Contact your local integrated care board (ICB) for complaints about secondary care, such as hospital care, mental health services, out-of-hours services, NHS 111 and community services like district nursing, for example. Every ICB will have its own complaints procedure, which is often displayed on its website.
Is Rotherham Labour or conservative?
There are 63 seats in Rotherham, 3 in each of the 21 wards. The Council is currently Labour-controlled, meaning that the majority of councillors represent the Labour party.
What trust is Rotherham Hospital?
The Rotherham NHS Foundation Trust
The Rotherham NHS Foundation Trust is a combined acute and community Trust providing services at a number of sites across the borough, including: Rotherham Hospital.
What is Ward B11 Rotherham Hospital?
Our main gynaecology ward is B11; we also treat women with early pregnancy conditions and women needing breast surgery on this ward.
What is the most common complaints in a hospitals?
Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:
- Staff/Patient Communication: 53 percent.
- Long Wait Times: 35 percent.
- Practice Staff Behavior: 12 percent.
- Billing Discrepencies: 2 percent.
Is it worth complaining about the NHS?
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
What happens when you complain to CQC?
Our complaints team will look at the issues and tell you if we can handle your complaint. If we can take forward your complaint, we will let you know how the investigation will work. We may ask you to provide more information to help us.
What is the F ward in hospital?
F. Caring for people with urological conditions.
What is A1 ward at Rotherham Hospital?
Ward A1 is a 33 bed ward with both male and female patients specialising in cardiology and the care of older people. All volunteers will be given a full induction and extensive support in their role.
What is Ward B5 Rotherham Hospital?
Ward B5. Urology Ward (based on Sitwell) Urology (outpatients department)
What are the 5 categories of complaints?
5 of the Most Common Types of Customer Complaints, and How to Handle Them
- The Meek Customer.
- The Aggressive Customer.
- The High Roller Customer.
- The Rip-Off Customer.
- The Chronic Complainer Customer.
What is the most difficult type of patients?
Ten challenging patients (and how to tackle them)
- Angry patient. There are many reasons why a patient may be angry.
- Patient in pain.
- Patient armed with a ‘shopping list’
- Complex comorbidity patient.
- The ‘gimme’ patient.
- Self-destructive patient.
- Patient with medically unexplained symptoms.
What is the most common error in the hospital?
Communication breakdowns are the most common causes of medical errors. Whether verbal or written, these issues can arise in a medical practice or a healthcare system and can occur between a physician, nurse, healthcare team member, or patient.
When should you complain about hospital?
NHS complaints should be made as soon as possible after the event, as it is easier for everyone involved to remember what happened. NHS complaints must be made within 12 months of the incident or within 12 months of discovering that you have cause to complain.
What happens if you complain to the hospital?
In the PALS Team we call this ‘raising a concern’. The PALS Team will liaise on your behalf with the service you or your relative received the care and treatment from who will investigate the concern. You can expect to receive a response from the issues you have raised directly from the service within 5 working days.