Other ways to contact us about your complaint
- If you are unable to complete our complaints form you can also write to us at: Glasgow City Council. City Chambers. Glasgow. G2 1DU.
- Glasgow City Council’s main switchboard number is 0141 287 2000.
How do I speak to someone at Glasgow City Council?
Other ways to contact us
Glasgow City Council’s main switchboard number is 0141 287 2000. However, why not see if we can help you online before phoning.
How do I contact Glasgow council by email?
phone: 0141 287 0555 (textphone 18001 0141 287 0555) email: Adult Services [email protected]. email: Children and Families Services [email protected].
How long do the council have to respond to a complaint?
Our standards for handling complaints
Stage 1 complaints will be responded to in 15 working days, stage 2 and 3 complaints in 20 working days.
How to make a complaint. Fill in the children’s social care complaint form, or you can call 020 7926 9777.
What services do Glasgow City Council provide?
Planning and Building
- Planning Applications and Guidance.
- Building Standards and Public Safety.
- Development Plans.
- More from Planning and Building.
Who is in control of Glasgow City Council?
Council Summary
| Political Composition | ||
|---|---|---|
| Scottish Conservative and Unionist Party | No leader declared | 2 |
| Scottish Labour Party | Leader – Councillor George Redmond | 35 |
| Scottish National Party (SNP) | Leader – Councillor Susan Aitken | 37 |
| Total Members | 84 |
How do I make an official complaint?
Tips for writing a formal complaint
Date the letter of complaint. Provide your name and address. Give a clear account of what happened and what went wrong. Include all the relevant facts such as dates and names but try to keep the letter concise.
What are the five things you should do when responding to a complaint?
Teach all your employees how to handle complaints like a pro:
- Listen and Understand. First, always listen to the customer.
- Empathize.
- Offer a Solution.
- Execute the Solution.
- Follow-Up.
How do you escalate a complaint?
How to escalate a customer complaint
- Complain without delay, preferably in person. When it comes to customer service, there’s no time like the present.
- Research their complaints process.
- Give them a call.
- Leave a review.
- Take to social media.
- Consider escalating internally.
- Get the law on your side.
Social workers should not practice, condone, facilitate, or collaborate with any form of discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, or mental or physical disability.
The helpline team will make a report and share information with social services. They might also contact local police if the child is in immediate danger. If the helpline don’t need to make a referral, they’ll give you advice on what you can do or information on local services.
You can find out how to complain and what the SSSC can investigate on its website. The SSSC might want you to make your complaint to the local service that employs the worker, but you don’t have to. If you can make your complaint directly to the worker’s employer, it might be resolved more quickly.
What services must a council provide?
Council services and activities
- Education. Some local authorities are responsible for providing schools within their community.
- Waste and recycling.
- Social care.
- Amenity management and tree work.
- Local authorities as social housing landlords.
- General domestic safety issues.
What areas do Glasgow City Council cover?
To view a factsheet click on the link below.
- Glasgow City [629kb]
- Ward 1 – Linn [302kb]
- Ward 2 – Newlands/Auldburn [364kb]
- Ward 3 – Greater Pollok [364kb]
- Ward 4 – Cardonald [316kb]
- Ward 5 – Govan [394kb]
- Ward 6 – Pollokshields [285kb]
- Ward 7 – Langside [239kb]
How much is a Glasgow City Councillor paid?
£19,571
The basic annual pay for councillors from 1 April 2022 is £19,571, as set out in The Local Governance (Scotland) Act 2004 (Remuneration) Amendment Regulations 2022.
Who is the head of Glasgow City Council?
Councillor Susan Aitken – Glasgow City Council.
Who is the chief executive of Glasgow City Council?
Annemarie O’Donnell
Chief Executive’s Department Officials
| Designation | Title | Name |
|---|---|---|
| Chief Executive | Annemarie O’Donnell | Annemarie O’Donnell |
| Director of Community Empowerment and Equalities | Bernadette Monaghan | Bernadette Monaghan |
| Director of Legal and Administration | Elaine Galletly | Elaine Galletly |
| Director of Regional Economic Growth | Kevin Rush | Kevin Rush |
Who runs Glasgow District council?
| Glasgow City Council | |
|---|---|
| Leader of the Council | Susan Aitken, SNP since 18 May 2017 |
| Chief executive | Annemarie O’Donnell since 12 November 2014 |
| Structure | |
| Seats | 85 |
What are the three ways of making a complaint?
An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language.
What are grounds for complaint?
Six Reasons Why You Should File Consumer Complaints
- The basic rights which every consumer possess and are statutorily provided by the Consumer Protection Act, 1986 are –
- Unfair trade practices.
- Food adulteration.
- Short weights and measures.
- Misleading information.
- Not keeping promises.
- Poor customer service.