General Enquiries Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact: 0116 454 1000 (Mon – Fri 10.30am – 3.30pm)
How do I make a complaint to Leicester council?
By emailing [email protected]; By telephone on 0116 454 1000; • By writing to “Comments, Compliments and Complaints, Customer Services, Leicester City Council FREEPOST LE985/33, CITY Hall, 115 Charles Street, Leicester, LE1 1FZ”.
Who is the Chief Executive of Leicester city Council?
The Chief Executive is John Sinnott.
How do you get on the Leicester Housing list?
Check if you are eligible to apply and if so, submit an online form. If you need to send us some proof documents you can upload them using our online form. Registered and have a live application? Log in to your Housing Online account and bid for properties.
How do I cancel my Leicester active membership?
8.1 Minimum Written Notice Period 8.2 To cancel your membership, written notice including reason for cancellation needs to be emailed to [email protected] in the first instance. In certain circumstances we will accept notice provided by calling our membership line on 0116 454 0910.
Do councils respond to complaints?
The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.
How do I send a complaint?
How to write an email complaint
- Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email.
- Describe the issue.
- Attach supporting documentation.
- Explain the impact.
- Name your resolution desires.
- Make final formatting edits.
How many rough sleepers are there in Leicester?
The count reports 2,688 people were estimated to be sleeping rough on a single night in autumn 2020, and while any decrease is welcomed, this is still too high. No one should be without a home, especially during a pandemic.
Who is in charge of Leicestershire County Council?
The 2022 – 2023 Chairman is Kevin Feltham, he is the 47th since the council began in 1889. The Chairman is Leicestershire’s first citizen.
How much do Leicester Councillors earn?
The basic allowance is currently £11,473 a year, plus £1,000 to cover travel and subsistence within the city of Leicester and £333 telecommunications and support allowance. Some councillors are paid an additional allowance if they have special responsibilities, such as the City Mayor, and members of council committees.
How do I get a council house in Leicester fast?
Apply to join the housing register
If you are eligible then you will be able to submit a housing application form online. Once you have a live housing application you will be able to bid for properties on our Leicester HomeChoice choice-based lettings scheme. Properties are advertised every week.
How can I speed up my council house?
How to get a council house quicker
- Be as open and flexible as you can.
- Update the council of changes to circumstances.
- Ensure you’re in the right band.
- Use all your bids.
- Ensure you’re bidding for the correct type of property – by this we mean bidding for the type of property you will be given priority for.
What does Band 3 mean in housing?
priority housing needs
Band 3 is for priority housing needs where the council recognises the need for residents to be rehoused. 45% of new successful applicants for social housing are placed in Band 3.
What happens if you put a stop payment on a gym membership?
If you stop paying your gym fees, the gym can deny you access to the gym. If the cancellation of services doesn’t convince you to pay your bill, the billing company has to find another way to convince you to pay. Normally, they will send you letters informing you of your delinquent account.
Can I get free gym membership on benefits?
Although it’s not impossible to get a gym membership on the NHS, lots of local areas will have not-for-profit leisure centres that offer discounted gym classes and facilities. These gyms offer a concessionary membership for people on certain benefits, for example, Universal Credit, housing benefit or income support.
Can I tell my bank to stop a gym membership?
Before you get that route, you can ask your credit card company to stop your charge. Many times, especially faced with a cancellation if they don’t comply, they will go for the idea. Canceling a credit card can hurt your credit score, which is why this option is a last-case scenario.
How do I make an official complaint?
Put it in writing
It is helpful to put your complaint in writing if you can. If this isn’t something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write ‘complaint’ at the top of your letter or email, so there can be no doubt.
What are good complaints process?
An effective complaints process should:
- Have a named point of contact.
- Use simple language that is easy to follow.
- Be accessible.
- Be as straightforward as possible.
- Be clear about what will happen at each stage and how long each stage should take.
What are the five things you should do when responding to a complaint?
- Stay Calm.
- Listen.
- Be Kind.
- Acknowledge the Issue.
- Apologize and Thank Them.
- Ask Questions.
- Make It Speedy.
- Follow Up.
What are the three ways of making a complaint?
An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language.
What are the most common complaints?
10 common customer complaints
- Product is out of stock.
- Broken/defective product.
- Product doesn’t meet expectations.
- Preferred payment not accepted.
- Long hold times.
- Disinterested customer service.
- Having to restate the issue.
- Issue not resolved on first call.