You can visit us in person at the Civic Offices. You can phone our complaints line on 023 9283 4702. You can submit a complaint using our online form.
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How do I email Portsmouth council?
Popular services
- City Helpdesk: Phone 023 9283 4092 – Email [email protected].
- Adult social care: Phone 023 9268 0810 – Email [email protected].
- Children’s social care and safeguarding: Phone 023 9283 9111 or 023 9268 8793 – Email [email protected].
Are complaints to the council Anonymous?
Whoever you wish to make a complaint to, they will generally be able to guarantee your confidentiality. In fact, local authorities, housing associations and the police are all keen to highlight their commitment to ensuring that any information they receive from the public will be treated in the strictest of confidence.
It is helpful to put your complaint in writing if you can. If this isn’t something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write ‘complaint’ at the top of your letter or email, so there can be no doubt.
Is there an ombudsman for local councils?
the Local Government and Social Care Ombudsman investigates complaints about local councils, care homes and some other organisations providing local public services.
Who is in charge of Portsmouth council?
Gerald Vernon-Jackson CBE
| Portsmouth City Council | |
|---|---|
| Leader of the Council | Gerald Vernon-Jackson CBE, Liberal Democrat since 15 May 2018 |
| Chief Executive | David Williams |
| Structure | |
| Seats | 42 councillors |
Who is head of Portsmouth City Council?
Councillor Gerald Vernon-Jackson CBE.
Do councils respond to complaints?
The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.
How do I make an official complaint?
Put it in writing
It is helpful to put your complaint in writing if you can. If this isn’t something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write ‘complaint’ at the top of your letter or email, so there can be no doubt.
Can I find out who reported me to the council UK?
You will be entitled to know what the alleged breach of planning control is and be given the opportunity to contact the department to discuss the matter. Under no circumstances will we be able to provide you with any information on who made the complaint.
Social workers should not practice, condone, facilitate, or collaborate with any form of discrimination on the basis of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, or mental or physical ability.
What happens when you report someone to Social Services UK?
The helpline team will make a report and share information with social services. They might also contact local police if the child is in immediate danger. If the helpline don’t need to make a referral, they’ll give you advice on what you can do or information on local services.
What are the five steps in the complaint process?
Managing and resolving customer complaints quickly can improve your business reputation and processes.
Your procedure could include the following steps.
- Listen to the complaint.
- Record details of the complaint.
- Get all the facts.
- Discuss options for fixing the problem.
- Act quickly.
What can the Ombudsman investigate?
What can I complain to the Commonwealth Ombudsman about? The Ombudsman can investigate complaints about actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair.
What does a council ombudsman do?
An ombudsman is a free, independent service for solving disputes and complaints. It can consider a complaint that has not been resolved through the council or housing association’s complaints system.
What services do the ombudsman provide?
The Ombudsman examines complaints from people who feel they have been unfairly treated by certain public service providers. The Ombudsman service is free, independent and impartial.
Who is the vice mayor of Portsmouth?
Mayor De’Andre Barnes
Vice Mayor
De’Andre Barnes, a native of Portsmouth, attended Portsmouth Public Schools and currently has three children who attend Portsmouth Public Schools. After graduating from Virginia State University, De’Andre devoted himself to the Portsmouth community, especially those living in low-income neighborhood.
What is B Zone in Portsmouth?
The Portsmouth CAZ is a class B, meaning that ‘non-compliant’ vehicles will be issued a daily charge to drive in the zone. For the Portsmouth CAZ ‘non-compliant’ vehicles are buses, coaches, taxi, private hire vehicles and heavy goods vehicles that do not meet euro 6 standards if diesel, or euro 4 standard if petrol.
Is Portsmouth Tory or Labour?
Portsmouth South is a constituency represented in the House of Commons of the UK Parliament since 2017 by Stephen Morgan of the Labour Party. Morgan is the first Labour MP to represent the seat.
Can you have chickens in Portsmouth?
YES. Please contact the Department of Building Permits & Inspections at 757-393-8531 for any questions. Please NOTE: NO OTHER TYPE OF FOWL IS ALLOWED OTHER THAN HENS.
What area does Portsmouth City Council cover?
Portsmouth City Council is divided into 14 wards; St Thomas, St Jude, Central Southsea, Eastney & Craneswater, Milton, Fratton, Charles Dickens, Baffins, Nelson, Copnor, Hilsea, Paulsgrove, Cosham and Drayton & Farlington. Each of these wards is represented by three city councillors.