If you’re still not satisfied with the service that you’ve received or the explanation given, fill in our complaints form and we’ll do our best to investigate your concerns. Alternatively, you can: email [email protected] or. write to: Access Bolton, FREEPOST NAT 15393.
Can you complain about a local Councillor?
If you believe that a councillor has failed to observe the code of conduct, you may report them to the council’s Standards Committee, using the councillor complaint form. You should only use this procedure where you believe that a councillor is in breach of the code of conduct.
How do I contact Bolton?
You need to contact Bolton Council on 01204 333333 if…
Where is Bolton Council based?
Greater Manchester
Bolton Council, also called Bolton Metropolitan Borough Council is the local authority of the Metropolitan Borough of Bolton in Greater Manchester, England.
How do I contact Bolton Council Tax?
You can ring our 24 hour payment line on 03004 560642. This is an automated telephone service. There is a minimum transaction amount of £5. If this service is unavailable you can speak to us between 8.30am and 5.30pm on 01204 331634.
How do I make an official complaint?
Put it in writing
It is helpful to put your complaint in writing if you can. If this isn’t something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write ‘complaint’ at the top of your letter or email, so there can be no doubt.
How do you raise a concern with your local councillor?
A telephone call may be sufficient to resolve the matter, otherwise, it is recommended that you write to the Chief Executive Officer of your local government describing your complaint and the resolution you are seeking. You will need to allow the local government a reasonable time to respond.
Who has overall control of Bolton Council?
In the most recent election in 2021, the Conservatives became the largest party with 20 seats to Labour’s nineteen, with seven independents, the Liberal Democrats and Farnworth and Kearsley First on five seats each, Horwich and Blackrod First on five and a single UK Independence Party councillor remaining.
Do Bolton councillors get paid?
Councillors do not get paid a salary, however they do receive an annual allowance which reimburses them for time they have spent on council duties, as well as telephone and other office expenses. To find out more about councillor allowances, visit our councillors’ allowances section.
Who is the leader of Bolton Council?
Bolton Council has appointed Sue Johnson as its new Chief Executive.
Is Bolton a deprived area?
Bolton & Undercliffe is in 18th place for income deprivation, 19th place for employment deprivation and 15th place for education, training and skills deprivation. The following map shows Lower Super Output Areas (LSOAs) ranked by deciles of deprivation.
Is Bolton a nice place to live?
Bolton has been ranked as one of the happiest places to live in the North West, which makes it a family-friendly city. Work-wise, Bolton has been named 9th in the country as the best place to work at as there are a large number of job sites in the town.
Is Bolton classed as Manchester?
Bolton, town and metropolitan borough, metropolitan county of Greater Manchester, historic county of Lancashire, England. The town of Bolton is at the hub of the borough, which lies in the northwest of the Manchester metropolitan area and rises in the north to the Pennine foothills.
What is the best time to call Council Tax?
The telephones in our contact centre are usually busy between 11am and 3pm. To avoid longer waiting times, try to call us outside these hours.
Do pensioners pay Council Tax?
If you have reached the *qualifying age for State Pension Credit you can get Council Tax Support to cover all your bill, unlike working-age people. How much Council Tax Support you get depends on things like your income, who else lives with you and how much you have in savings.
How do I claim 150 energy rebate?
To claim the rebate, take the voucher letter to any Post Office branch before Wednesday 30 November 2022 to receive a cash payment of £150. You will need to bring with you to the Post Office one of the forms of identification below: a valid passport.
What are the three ways of making a complaint?
An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language.
What are grounds for complaint?
Six Reasons Why You Should File Consumer Complaints
- The basic rights which every consumer possess and are statutorily provided by the Consumer Protection Act, 1986 are –
- Unfair trade practices.
- Food adulteration.
- Short weights and measures.
- Misleading information.
- Not keeping promises.
- Poor customer service.
Where is the best place to file a complaint?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
What can councillors help you with?
Counselling can help you cope with: a mental health condition, such as depression, anxiety or an eating disorder. an upsetting physical health condition, such as infertility. a difficult life event, such as a bereavement, a relationship breakdown or work-related stress.
What is a local councillor responsible for?
A councillor’s primary role is to represent their ward or division and the people who live in it. Councillors provide a bridge between the community and the council.