To make a complaint to HDC, you can complete the online form or send the details to us by email, post or by calling us, using the online form as a guide. Please be aware that we may discuss your complaint and clinical records with the person and/or organisation you are complaining about, including their employer.
How do I report mistreatment?
How do I report suspected child abuse or neglect? Contact your local child protective services office or law enforcement agency.
Who is the current health and disability commissioner NZ?
Commissioner Morag McDowell
Morag McDowell is committed to promoting and protecting the rights of people using health and disability services.
Is there a medical ombudsman in NZ?
Health & Disability Commissioner (HDC) | Ombudsman New Zealand.
How do I complain about a doctor in NZ?
Making a complaint
It’s up to you. If you’re still not happy afterwards, you can make a complaint to the Office of the Health and Disability Commissioner. They can investigate. Call them free on 0800 11 22 33.
At what stage should you report abuse?
Letting us know you’re worried about a child could be the first step to helping protect them from a lifetime of abuse and neglect. If a child is in immediate danger, call the police on 999 straight away.
Who to contact if your human rights are violated?
Organizations to report to: Amnesty International. Human Rights Action Center. Human Rights Watch.
What can the Health and Disability Commissioner do?
They resolve complaints about infringements of health and disability rights by service providers. More serious complaints may be formally investigated by HDC. You can submit a complaint to them by: filling out a complaint form online or sending them the complaint form by fax, email or post.
What is considered a disability in NZ?
Persons with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.
What is the role of the HDC?
The purpose of HDC is to promote and protect the rights of consumers as set out in the Code of Health and Disability Services Consumers’ Rights, and to facilitate the fair, simple, and efficient resolution of complaints relating to infringements of those rights.
What is the most common medical complaint?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What powers does the Health Ombudsman have?
The Ombudsman’s role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHS in England.
What is a grievance complaint in healthcare?
A grievance is an expression of dissatisfaction (other than an organization determination) with any aspect of the operations, activities, or behavior of a Medicare health plan, or its providers, regardless of whether remedial action is requested.
Who do you complain about a doctor too?
Before making a complaint, you could raise your concerns verbally with either the GP or practice manager. 1. If the concern you raised cannot be sorted out by the end of the following day, then you can make a formal complaint to the practice. 2.
How do I make a complaint about medical negligence?
The first option is often to use the complaints procedure of the hospital or general practice surgery where you were treated. Alternatively, you can contact the Health Service Ombudsman or the regulatory body of the professional involved. You may also consider contacting a solicitor in order to take legal action.
Who can you complain to about your GP?
If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.
What 3 types of abuse should always be reported?
Physical, sexual, and emotional abuse are some of the most known types of abuse: Physical abuse is when someone hurts another person’s body. It includes hitting, shaking, burning, pinching, biting, choking, throwing, beating, and other actions that cause physical injury, leave marks, or cause pain.
What are the 5 signs of abuse?
Common signs
- unexplained changes in behaviour or personality.
- becoming withdrawn.
- seeming anxious.
- becoming uncharacteristically aggressive.
- lacks social skills and has few friends, if any.
- poor bond or relationship with a parent.
- knowledge of adult issues inappropriate for their age.
- running away or going missing.
What behaviors are considered abuse?
Examples include intimidation, coercion, ridiculing, harassment, treating an adult like a child, isolating an adult from family, friends, or regular activity, use of silence to control behavior, and yelling or swearing which results in mental distress.
What are three human rights violations?
Human Rights Violations
- Tortured or abused in at least 81 countries.
- Face unfair trials in at least 54 countries.
- Restricted in their freedom of expression in at least 77 countries.
Can you sue someone for violating your human rights?
Taking legal action
You can take court action against a public authority if they’ve breached your human rights. You can also rely on your human rights in cases brought against you.