Author name: Tanya Garner

What Is A Ci In Cherwell?

Configuration Items (CIs) are assets that make up the Configuration Management Database (CMDB). What does CI mean in service now? Configuration ItemCI stands for Configuration Item. CIs can be used to tie tickets to the services they pertain to. Incidents and RITMs/Tasks have fields that allow you to choose the affected CI. What is CI …

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