Patient advice and liaison services (PALS) Basildon University Hospital
- Address. Nethermayne. Basildon. Essex. SS16 5NL.
- Phone. 01268 394440. Online. Email.
How do I put a complaint into pals?
Making a complaint
You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Or you can complain to the commissioner of that service, either NHS England or the local integrated care board (ICB).
How do pals deal with complaints?
PALS does not investigate formal complaints but focuses on resolving issues, as well as dealing with questions, suggestions and concerns. If you are acting on behalf of a patient, PALS will need to obtain verbal consent from the patient in the first instance.
How do I complain about Basildon hospital?
Complaints department contact details
- Basildon. Telephone 01268 394440. Email [email protected].
- Broomfield. Telephone 01245 514130. Email [email protected].
- Southend. Telephone 01702 385333. Email [email protected].
What is AMU ward at Basildon hospital?
The Acute Medical Unit (AMU) is a 54-bed unit located on the 1st Floor of the Tower at University College Hospital. Its primary role is to provide rapid definitive assessment, investigation and treatment for patients admitted urgently or as an emergency from the Emergency Department, and/or referred by their GP.
How long do PALS complaints take?
PALS is a less formal route for more immediate issues and the service aims to respond in a more informal way within 15 working days. If you still remain unhappy after your discussions to resolve your concerns, you can make a complaint with our complaints team who will be happy to help you.
How long does it take for PALS to reply?
We aim to respond to emails within 1 working day. If you have emailed PALS and have not received a reply, please check your junk or spam folder for our reply.
What is the most common patient complaint?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
Do PALS help with compensation?
While PALS can help with your complaint, it does not award compensation. You should be aware that if you decide to start an NHS negligence claim, you cannot then ask PALS to investigate.
What do PALS do at the hospital?
PALS offers support, information and assistance to patients, relatives and visitors. If you have concerns about a current inpatient, please ask to speak to the ward manager or nurse in charge. They can offer you assistance and try to address your concerns.
How do I email a complaint to the hospital?
Dear…. I am writing to complain about the treatment I received from [name(s) of staff] at [place where incident happened/treatment received] on [date of incident/period of treatment]. I am writing on behalf of [insert name of patient], and I enclose their written agreement to act on their behalf.
Is it worth complaining about the NHS?
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
Who is the CEO of Basildon Hospital?
Clare is joint chief executive of Basildon and Thurrock University Hospitals NHS Foundation Trust, Mid Essex Hospital Services NHS Trust and Southend University Hospital NHS Foundation Trust.
Is acute ward serious?
Such wards deals with you if you are sick, and require close care and attention from medical (this means ‘not surgical’) and surgical teams – for an ‘acute’ problem. ‘Acute’ means of recent onset and quite serious.
Is Acute Medical Unit serious?
The Acute Medical Unit is for patients with very serious medical problems.
What is a Level 1 ward?
Level 1 (PATIENTS at risk of their condition deteriorating, or those recently relocated from higher levels of care, whose needs can be met on an acute WARD with additional advice and support from the critical care team.)
What do you do if you are unhappy in hospital treatment?
Who should you make your complaint to? You should first consult the doctor who is in charge of your care. This is typically a consultant within the hospital or your GP, if you have received treatment within your local community practice.
What are my rights as an NHS patient?
Be treated with dignity and respect. Accept or refuse treatment and only be physically examined with consent. Be given information about any test and treatment options open to you, what they involve and their risks and benefits. Have access to your own records.
How can a patient make a complaint?
Complaints can be made orally or in writing. Unless oral complaints are resolved to the patient’s satisfaction within one working day, they should be considered ‘formal complaints’ and managed accordingly. You should never insist that a patient who wishes to make an oral complaint puts it in writing.
What is the passing score for PALS?
84%
To successfully complete the course, a PALS course participant must achieve a minimum grade of 84% on this test.
How long does a hospital investigation take?
What Happens Next? Your complaint should be formally acknowledged, and an investigation should be commenced. At the end of the investigation you should receive a formal written response from the Chief Executive. The investigation should, ideally, be completed within 25 working days of receiving your letter.