How Do I Make A Complaint About Basildon Hospital?

Complaints department contact details

1. Basildon. Telephone 01268 394440. Email [email protected].
2. Broomfield. Telephone 01245 514130. Email [email protected].
3. Southend. Telephone 01702 385333. Email [email protected].

Who is in charge of Basildon Hospital?

Clare is joint chief executive of Basildon and Thurrock University Hospitals NHS Foundation Trust, Mid Essex Hospital Services NHS Trust and Southend University Hospital NHS Foundation Trust.

How do I complain about a hospital treatment UK?

Getting help with making a complaint
Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.

How do I complain about hospital negligence UK?

You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers. For more information, call 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.

How do I contact PALS at Basildon Hospital?

Patient advice and liaison services (PALS) Basildon University Hospital

1. Address. Nethermayne. Basildon. Essex. SS16 5NL.
2. Phone. 01268 394440. Online. Email.

Who was stabbed in Basildon?

Mr Leeks was seen cycling along a track in the park and Essex Police have said they believed he intended to meet someone. He was seen being “chased away” before he was attacked by four to six men. Essex Police launched a renewed appeal as the first anniversary of Mr Leeks’ death approached.

Is Basildon Tory or Labour?

Much of its population has its origins in the East End of London, who as a group traditionally voted for the Labour Party. However, throughout the 1980s and until the Labour landslide victory of 1997, many voters in the area transferred their loyalties to the Conservative Party.

What is the most common complaints in a hospitals?

Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:

• Staff/Patient Communication: 53 percent.
• Long Wait Times: 35 percent.
• Practice Staff Behavior: 12 percent.
• Billing Discrepencies: 2 percent.

How do you write a formal complaint to a hospital?

The effective com- plaint letter is written to the Chief Executive Officer of the hospital or health plan and has four ele- ments: 1) a compliment, 2) detailed description of the event, 3) expression of disappointment, and 4) a proposed resolution.

Is it worth complaining about the NHS?

If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.

What is the most common patient complaint?

5 Common Patient Complaints in Healthcare

• Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
• Issues with Staff Members.
• Amount of Time Spent with Doctor.
• Insurance and Billing.
• Lack of Communication and Dismissiveness.

What is classed as NHS negligence?

What is classed as medical negligence? If you have received care that falls below an acceptable standard in the NHS and this care has directly led to avoidable injury, or caused an existing condition to get worse, then you have been a victim of medical negligence.

What are the most common NHS complaints?

GP practices – the most common causes for complaint are; Clinical Treatment (13.8%), Communications (13.7%) and Staff Attitude/Behaviour/Values (13.4%). Dental practices – over a quarter relate to Clinical Treatment (26.4%), followed by Appointment Availability/Length (12.7%) and Communications (12.1%).

What happens when you complain to PALS?

Concerns and Complaints
They will always try to address your concerns straight away. If they are unable to resolve any issues, you may wish to contact the PALS Team who will work with you to find a solution to any ongoing problems you are experiencing.

How do PALS help with complaints?

PALS can:

• Listen to your concerns, suggestions or queries.
• Help sort out problems quickly on your behalf.
• Put you in touch with other sources of help.
• Feedback issues to our organisation to improve services and patient experience.
• Advise you on how to request copies of medical records.

What does PALS help with?

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.

What happened to Andrew Garforth?

Andrew Garforth was jailed for life for the abduction, sexual assault and murder of Ebony Simpson.

Who shot the Essex 3?

Michael Steele, originally from Great Bentley, who was nicknamed the Angel of Death, was jailed for life in 1998 for the murders of three drug dealers found shot dead in a Range Rover in Rettendon, near Chelmsford, in 1995.

What region is Basildon in?

Who is the CEO of Basildon council?

Scott Logan
Chief Executive – Scott Logan
Scott leads the Executive and Senior Leadership Teams, taking the Council forward at a crucial time when the role, approach and shape of Local Government is changing. He has a clear focus on developing a strong collaborative, energetic and visible leadership role for Basildon Council.

Is Basildon nice place to live?

Basildon and its surrounding towns of West Horndon, Laindon and Pitsea have a lot to offer commuters. Excellent rail and road links put it within easy reach of Southend and Chelmsford and house prices are very reasonable compared to the rest of Essex.