How Do I Speak To Someone At Basildon Council?

Call Customer Services

1. 24 Hour Payment Line: 0330 0884 754.
2. Text Relay – Text: 18001 Telephone: 01268 533 333.

How do I make a complaint to Basildon Council?

The Local Government Ombudsman

1. Online: Local Government Ombudsman – you can find lots more detailed information and guides for making your complaint, as well as an online complaint form.
2. Telephone: 0300 061 0614 or 0845 602 1983 (Including textphone users using Typetalk)

Who is head of Basildon Council?

Cllr Andrew Baggott, Leader of Basildon Council, will be holding open meetings for residents across the borough over the next few months – starting July 2022.

Is Basildon Council Labour or conservative?

Governance

What Council is laindon under?

The Borough of Basildon is the local government district in south Essex that covers the towns of Basildon, Billericay, Laindon, Pitsea and Wickford.

Do councils respond to complaints?

The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.

How do you make a strong complaint?

Tips for writing a successful complaint letter

1. Structure.
2. Address the letter to a real person.
3. Be honest and straightforward.
4. Maintain a firm but respectful tone, and avoid aggressive, accusing language.
5. Include your contact information.
6. Tell them what you want.
7. Do not threaten action.
8. Keep copies and records.

What’s the population of Basildon?

Basildon (/ˈbæzɪldən/ BAZ-il-dən) is the largest town in the borough of Basildon, within the county of Essex, England. It has a population of 107,123.

Who is in charge of Essex?

Mark Gilmartin – Director of Essex and Kent Support Services
Mr Gilmartin was with Lancashire Police for more than 10 years, working in a variety of finance, IT and performance roles, before moving to the Audit Commission as a senior specialist on policing and criminal justice.

How many acres is Basildon?

8,834 acres
Basildon is now over 70 years years old and no longer referred to as being a new town. Notes: Designated area 8,834 acres.

What celebrities are from Basildon?

Birth Place Matching “Basildon, Essex, England, UK” (Sorted by Popularity Ascending)

• Ellie Taylor. Actress | Ted Lasso.
• Denise Van Outen. Actress | Run for Your Wife.
• Katie Amess. Actress | Captain America: Civil War.
• Alison Moyet. Soundtrack | The Rules of Attraction.
• Martin Gore.
• Jamal Hadjkura.
• Rev D.
• Scott Robinson.

How do I contact Basildon?

Call Customer Services

1. 24 Hour Payment Line: 0330 0884 754.
2. Text Relay – Text: 18001 Telephone: 01268 533 333.

Is Basildon a nice place to live?

Basildon and its surrounding towns of West Horndon, Laindon and Pitsea have a lot to offer commuters. Excellent rail and road links put it within easy reach of Southend and Chelmsford and house prices are very reasonable compared to the rest of Essex.

Is Basildon a white area?

According to the latest 2011 census, the population in Basildon is predominantly white (93%), with non-white minorities representing the remaining 7% of the population. The median average age in Basildon in 2019 was 39.3, with over 18s representing 78.7% of the population.

How do I contact Essex County Council?

Contact us

1. Report a concern about an adult. Telephone: 0345 603 7630.
2. Report a concern about a child. Telephone: 0345 603 7627.
3. Adult Community Learning (ACL) Telephone: 0345 603 7635.
4. Adult Social Care. Telephone: 0345 603 7630.
5. Blue Badge. Telephone: 0345 603 7630.
6. Children’s Social Care.
7. Coroner’s service.
8. Highways.

What was Basildon called before 7?

Basildon’s nightclub scene was famous, with people coming to the area from all over the county. Last night, Unit 7, in Basildon’s Festival Leisure Park, formerly Sky Bar, opened to the public for the first time.

What are the five things you should do when responding to a complaint?

How to Respond to Customer Complaints

1. Listen to or read the customer’s complaint.
2. Take a moment to process the criticism.
3. Determine what action you’ll take to address the problem.
4. Thank the customer for their feedback.
5. Apologize and reiterate your understanding of the issue.

What should you not do when responding a complaint?

Table of Contents

1. Don’t Be Confrontational.
2. Don’t Get Defensive.
3. Don’t Take the Complaint Lightly.
4. Don’t Dismiss Their Concerns.
5. Don’t Write a Complicated Response.
6. Don’t Delete Complaints.
7. Don’t Alter Content.
8. Don’t Acknowledge or Repeat PHI.

What are the four steps of the complaint process?

4 steps to handling a customer complaint

1. Identify the problem. The first thing to do in the case of a complaint is identify the problem.
2. Rectify the problem.
3. Follow up on the problem.
4. Learn from the problem.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

What are the 5 categories of complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

• The Meek Customer. The Meek Customer will avoid submitting a complaint because he or she doesn’t want to be a pain or believes you don’t care.
• The Aggressive Customer.
• The High Roller Customer.
• The Rip-Off Customer.
• The Chronic Complainer Customer.