Contact details
- Birmingham City Council. PO Box 16465. Birmingham. B2 2DG.
- Email: [email protected].
How do I make a formal complaint to Birmingham City Council?
Please address your complaint in writing to the Monitoring Officer, Birmingham City Council, PO Box 15992, Birmingham B2 2UQ or by email to [email protected].
Telephone: 0121 303 1234.
Professor Graeme Betts
Professor Graeme Betts, Director Adult Social Care
Graeme is a qualified executive coach and mentor.
If you are an adult experiencing abuse or neglect, or if you are worried about an adult you think may be at risk, please contact the Adult Social Care Team. Call 020 7332 1224 – 9am – 5pm, Monday to Friday.
Do councils respond to complaints?
The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.
How do I file a formal complaint?
Basic rules
- keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly.
- keep to the facts.
- never use abusive or offensive language.
- explain how you felt about the behaviour you are complaining about but don’t use emotive language.
The helpline team will make a report and share information with social services. They might also contact local police if the child is in immediate danger. If the helpline don’t need to make a referral, they’ll give you advice on what you can do or information on local services.
As soon as a child is subject to Section 47 CP enquiries, a single assessment should be started. Although there are 45 working days to complete an assessment, Section 47 CP enquiries will need to progress within a timescale that is commensurate with the identified safeguarding needs of the child.
Can I sue social services for distress and other types of damage? Yes, you can sue social services for distress and potentially other damages too. As well as the figure that’s awarded for your psychological distress (which is known as non-material damages), you may also be eligible to receive material damages too.
A Section 46 enquiry is initiated to decide whether and what type of action is required to safeguard and promote the welfare of a child who is suspected of, or likely to be, suffering significant harm.
How do I report a safeguarding concern in Birmingham?
Please use our online referral and telephone contact services for support and services.
Report possible abuse or neglect of an adult with care and…
- Email: [email protected].
- Telephone: 0121 303 1234.
- Text Relay: Dial 18001, followed by the full national phone number.
Helen Whatley has been in charge of government response to social care during the COVID-19 pandemic in the United Kingdom, particularly in reference to vaccination deployment.
What is neglect? Neglect is the ongoing failure to meet a child’s basic needs and the most common form of child abuse2. A child might be left hungry or dirty, or without proper clothing, shelter, supervision or health care. This can put children and young people in danger.
What is classed as a vulnerable person?
The definition is wide, however this may be regarded as anyone over the age of 18 years who may be unable to protect themselves from abuse, harm or exploitation, which may be by reason of illness, age, mental illness, disability or other types of physical or mental impairment.
What is adult social care? Adult social services cover a range of support and activities to support people who are older or live with a disability or a physical or mental illness. You can get in touch with us if you need help with things like: daily tasks to look after yourself and your family.
How quickly should complaints be dealt with?
2- Set a Complaint Response and Resolution Time
From our survey data I’d suggest it appears that if you can respond within the hour and resolve the majority of complaints within the day, you will be on the right side of your consumers.
What are the 6 steps involved in the complaints process?
The 6 step guide to handling customer complaints:
- Listen. The customer is concerned and they want to express it.
- Empathise. Put yourself in the customer’s shoes.
- Thank the customer for the opportunity.
- Solve the problem.
- Deliver on your promise.
- Follow up.
What is the time frame for raising the complaint?
It is a legal requirement for the time limit to be clearly set out. The law only allows 90 days for a grievance to be raised so if you’re an (ex) employee thinking of raising grievance, the message is clear – do not delay.
What are the three ways of making a complaint?
An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language.
Where is the best place to file a complaint?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.