You can do this by using the contact us forms. The complaint team will try and resolve the complaint within 2 working days of receiving it. More complex complaints may need further investigation, in which case we will let you know, and you will hear back within 15 working days.
https://youtube.com/watch?v=wdjgyU4HZUY
How do I make a complaint to Birmingham City Council?
Please address your complaint in writing to the Monitoring Officer, Birmingham City Council, PO Box 15992, Birmingham B2 2UQ or by email to [email protected]. Please state clearly at the top of your letter that you are complaining about GBSLEP.
How do I complain about my local Councillor?
If you believe that a councillor has failed to observe the code of conduct, you may report them to the council’s Standards Committee, using the councillor complaint form. You should only use this procedure where you believe that a councillor is in breach of the code of conduct.
How do I speak to Birmingham City Council?
If you have enquiries about your Housing Benefit, Council Tax, Housing or other matters then please contact the council contact centre on 0121 216 3030.
How long do the council have to respond to a complaint?
Our standards for handling complaints
Stage 1 complaints will be responded to in 15 working days, stage 2 and 3 complaints in 20 working days.
Are council complaints Anonymous?
Whoever you wish to make a complaint to, they will generally be able to guarantee your confidentiality. In fact, local authorities, housing associations and the police are all keen to highlight their commitment to ensuring that any information they receive from the public will be treated in the strictest of confidence.
How do I make a complaint?
How to complain effectively – and get results
- Put it in writing.
- Be reasonable.
- Know your consumer law.
- Go to the right place.
- Give a deadline.
- Say what you want.
- Take the matter further.
What powers does a local councillor have?
The role of a councillor
- respond to their queries and investigate their concerns (casework)
- communicate council decisions that affect them.
- know your patch and be aware of any problems.
- know and work with representatives of local organisations, interest groups and businesses.
- represent their views at council meetings.
Can local councillors be sacked?
The main ones are failure to attend meetings without reason for six months, becoming bankrupt or being sentenced to at least three months imprisonment (even if suspended). They can also become disqualified in relation to corrupt or illegal practices, or by becoming a paid officer of the council.
Is there an Ombudsman for local councils?
the Local Government and Social Care Ombudsman investigates complaints about local councils, care homes and some other organisations providing local public services.
Who is in control of Birmingham City Council?
Birmingham City Council is comprised of 101 councillors. The Labour Party currently has the majority of councillors and runs the council.
Who is the head of Birmingham City Council?
Deborah Cadman OBE
Deborah Cadman OBE, Chief Executive
Deborah has more than 30 years’ experience in public services. Prior to her appointment at Birmingham City Council, Deborah was Chief Executive of the West Midlands Combined Authority.
What is the role of Birmingham City Council?
The City Council is responsible for approving or adopting the Council’s Budget and the plans or strategies included within the Council’s “policy framework” and receiving reports from Overview and Scrutiny Committees.
Can I find out who reported me to the council UK?
You will be entitled to know what the alleged breach of planning control is and be given the opportunity to contact the department to discuss the matter. Under no circumstances will we be able to provide you with any information on who made the complaint.
What are the five things you should do when responding to a complaint?
- Stay Calm.
- Listen.
- Be Kind.
- Acknowledge the Issue.
- Apologize and Thank Them.
- Ask Questions.
- Make It Speedy.
- Follow Up.
What is a Stage 1 complaint?
Stage 1 – Internal Investigation
At Stage 1, the complaint will be investigated by the relevant Service Manager, who will liaise with the officers and contractors for the service. We aim to acknowledge a Stage 1 complaint within two working days of receipt and to provide a written response within 10 working days.
What are the most common Neighbour complaints?
Common neighbour disputes
- Noise. A common complaint raised by people is to do with noise.
- Trees and hedges. Overhanging trees are another common reason for neighbour disputes.
- Boundaries, fences and driveways.
- Shared amenities.
- Party walls.
- Abusive, anti-social or violent neighbours.
- Overhanging gutters.
How can I get my Neighbours evicted?
If the renter does not resolve his or her behavior, the property owner can file for eviction. The owner must file a summons and complaint in small claims court. Paperwork is then served to the resident, summoning them to a court date 2-3 weeks in the future to discuss a pending eviction notice.
Your information will be passed on to the duty officers to investigate. The officers will contact you as soon as they can. If an incident of antisocial behaviour is happening now, call the police on 101. Call 999 in an emergency.
What are the most common complaints?
10 common customer complaints
- Product is out of stock.
- Broken/defective product.
- Product doesn’t meet expectations.
- Preferred payment not accepted.
- Long hold times.
- Disinterested customer service.
- Having to restate the issue.
- Issue not resolved on first call.
What are the grounds for complaint?
A Consumer Complaint may be filed on the following grounds:
- Deficiency of services.
- Unfair trade practices.
- Manufacturing defect in the product.
- Medical negligence.