If you want to make a complaint, raise concerns, or share positive feedback about hospital or community care provided by Bolton NHS Foundation Trust, please contact the trust’s Patient Experience Team on 01204 390 193 or [email protected].
How do you file a complaint against a hospital if you are not satisfied?
If you are unhappy with something, you can speak to any of the staff who are dealing with your treatment or care and they will try to resolve your concerns straight away. You can also raise a concern or complain on someone else’s behalf, although you will generally need their consent.
How do you file a complaint against a hospital in the UK?
You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers. For more information, call 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.
Who is the chief executive of Bolton hospital?
Fiona Foden
Fiona Foden Chief Executive Bolton NHS Trust.
What is the hospital PALS service?
What is PALS (Patient Advice and Liaison Service)? The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.
What is the most common complaints in a hospitals?
Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:
- Staff/Patient Communication: 53 percent.
- Long Wait Times: 35 percent.
- Practice Staff Behavior: 12 percent.
- Billing Discrepencies: 2 percent.
What to do if you are not happy with a hospital?
Health Service Ombudsman
- Phone: 0345 015 4033.
- Email: [email protected].
- Text: ‘call back’ with your name and mobile number to 07624 813 005 (and they’ll call you back).
- Textphone on 0300 061 4298 if you are deaf or have problems using a standard telephone.
- Write to: Health Service Ombudsman. Millbank Tower.
How do you write a good complaint letter to a hospital?
Some tips for an effective complaint include:
- Provide as much evidence as possible, but make sure you have copies of any evidence you send to the hospital.
- Keep your complaint succinct and to the point.
- Highlight issues that other organizations, such as state regulators or the media, are likely to care about.
What happens when you complain to CQC?
Our complaints team will look at the issues and tell you if we can handle your complaint. If we can take forward your complaint, we will let you know how the investigation will work. We may ask you to provide more information to help us.
What happens when you make a complaint to pals?
Concerns and Complaints
They will always try to address your concerns straight away. If they are unable to resolve any issues, you may wish to contact the PALS Team who will work with you to find a solution to any ongoing problems you are experiencing.
What does the NHS board of directors do?
The main focus of the Trust Board is providing high standards of health care. The framework by which we use to meet and monitor these high standards is known as clinical governance. The highest priority of the Trust Board is to ensure that effective governance arrangements are in place.
Is Bolton Tory or Labour?
Political control
Since the 2019 election, Bolton has been under no overall control, with the Conservatives leading the council with the support of other parties. The leader of the council since August 2021 has been Martyn Cox.
What is F6 Ward Bolton hospital?
F6 is a 25 bedded elective surgical orthopaedic ward. It consists of 3 bays of 7 beds and 4 side wards.
Do PALS give compensation?
While PALS can help with your complaint, it does not award compensation. You should be aware that if you decide to start an NHS negligence claim, you cannot then ask PALS to investigate.
How long do PALS complaints take?
PALS is a less formal route for more immediate issues and the service aims to respond in a more informal way within 15 working days. If you still remain unhappy after your discussions to resolve your concerns, you can make a complaint with our complaints team who will be happy to help you.
How do I write a complaint email?
How to write an email complaint
- Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email.
- Describe the issue.
- Attach supporting documentation.
- Explain the impact.
- Name your resolution desires.
- Make final formatting edits.
What is the most common complaint heard from patients?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What is the most common type of complaint?
10 common customer complaints
- Product is out of stock.
- Broken/defective product.
- Product doesn’t meet expectations.
- Preferred payment not accepted.
- Long hold times.
- Disinterested customer service.
- Having to restate the issue.
- Issue not resolved on first call.
What is the most common error in the hospital?
Among the problems that commonly occur during providing health care are adverse drug events and improper transfusions, misdiagnosis, under and overtreatment, surgical injuries and wrong-site surgery, suicides, restraint-related injuries or death, falls, burns, pressure ulcers, and mistaken patient identities.
What should you not say in a hospital?
“It could be worse” or “I don’t think it’s serious.” Patients admitted to a hospital are already worried about their health, missing work or family activities, and bills accruing. “Telling them that it could be worse can remind them of the possibilities and create anxiety,” says Kumar.
Why do patients get worse in the hospital?
Hospital-acquired infections, excessive bedrest and lack of mobility, and poor eating/sleeping conditions can all contribute to deteriorating health in a hospital setting.