If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. We’ll listen to you and do everything we can to put things right. Please call us on 0345 646 0707.
How do I complain about a bus not turning up?
You can also tell us by calling 0343 222 1234 (call charges may apply) or select the ‘safety issues and incidents’ option on the form below. For all non-safety critical matters, we aim to respond to you within 10 working days.
How do I claim compensation from First bus?
If you require a refund after the point of purchase, you will need to contact our customer services teams on: Phone: 0345 646 0707 between 9am-5pm Monday to Fridays.
How do I complain about a bus driver UK?
Contact DVSA to report the driver or company. You can do this anonymously or give your details – check what this means before you make your report. You need to give as much information as possible about: who is involved – for example, the driver or company name, or the vehicle registration number (number plate)
What happens when you complain about a bus driver?
Customers wishing to make a complaint about bus services should contact Transport for London’s (TfL’s) Customer Services department. It’s contact details are provided below. Dependant on the nature of the complaint, TfL will then contact the relevant bus operator to investigate.
Can you get compensation if your bus is late?
You cannot get a refund if you were delayed on a bus or tram.
How do I write a letter of complaint about a bus?
Often, we see a variety of buses plying on the same route while at another time there is no bus for hours. Does it not present negligence of duty on the part of the drivers and conductors? I, therefore request you to check out the matter. All Traffic Superintendents associated with (area name… )
What can you claim compensation for?
You can be compensated for a range of things, such as:
- personal injury.
- losses from theft or damage to property.
- losses from fraud.
- being off work.
- medical expenses.
- travel expenses.
- pain and suffering.
- loss, damage or injury caused to or by a stolen vehicle.
How do I claim for travel compensation?
Contact your airline directly
If you believe you have the right to claim compensation or reimbursement, you should contact your airline or airport directly. Compensation is not automatic, and you will need to contact your airline to make a claim.
Can you get compensation and a refund?
What are additional compensation for canceled flights? Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation.
Do bus drivers have a duty of care?
A bus driver owes the same duty to other road users, including passengers, as any other driver, that duty is to drive with reasonable care and skill expected of a competent driver.
Do bus drivers have back problems?
Based on an orthopaedic medical history and physical examination, 80.5% of drivers were found to be experiencing back or neck pain at the time of examination, in contrast with 50.7 percent of nondrivers, itself a sizable percentage.
Who owns first bus?
FirstGroup plc is a British multi-national transport group, based in Aberdeen, Scotland. The company operates transport services in the United Kingdom and Ireland. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
FirstGroup.
| Type | Public |
|---|---|
| Website | www.firstgroupplc.com |
Can you report a bus driver for being rude?
Your first action should always be to contact the operator. But if you feel that an apology is not enough, you might subsequently consider taking your complaint to one of the transport watchdogs who will advise on next steps.
Is a bus driver responsible for his passengers?
Carrying your passengers safely, on time, efficiently and courteously is a vital part of your job as a bus driver. You’re responsible for their safety and well-being while they’re on your vehicle.
Do bus drivers get abuse?
London bus drivers are facing abuse, including being spat at, from passengers who refuse to wear masks when asked.
How many hours do you need to be delayed for compensation?
You’re entitled to get compensation if the flight arrives more than 3 hours late and it’s the airline’s fault – for example, if they didn’t get enough bookings or there was a technical fault.
How long of a delay are you entitled to compensation?
For flights within the U.S., if you are delayed on the tarmac for more than 3 hours, you are entitled to compensation per the DOT guidelines.
How long can you be delayed before compensation UK?
three hours
Under UK law, airlines may have to provide compensation if your flight arrives at its destination more than three hours late. This depends on what caused the delay – if it wasn’t the airline’s fault, don’t expect to receive any compensation.
How do I request a complaint?
Here are five simple tips to help you stay calm, be polite and get what you want when you complain in English.
- Start politely.
- Make your request into a question.
- Explain the problem.
- Don’t blame the person you are dealing with.
- Show the you are in the know.
How do you start a letter of complaint?
Formal complaint about [name of service provider]
say when this was [give the date or dates when the problem occurred]. My complaint is that [list what you think went wrong or wasn’t done properly. Be as clear as you can. It can help to make it short and to the point].