Adult care complaints and praise
- fill in the Putting People First leaflet attached to this page.
- email: [email protected].
- call the complaints administrator, tel: 01629 532236.
- write to us at:
- contact your county councillor.
https://youtube.com/watch?v=prZZvEvmanU
Simon Stevens – Director of Adult Social Care – Derbyshire County Council | LinkedIn.
We are committed to ensuring our services are accessible. If you are unable to complete the corporate feedback and complaint form and need us to make reasonable adjustments so you can provide feedback or make a complaint, please email [email protected] or call us on 0808 196 2274.
Children’s Social Care and the First Contact Team
You can contact us Monday to Friday, between 9am and 5pm. Telephone: 01332 641172 or fax 01332 643299. At all other times concerns can be discussed with Careline. Concerns which are not urgent can be raised using our online form.
How do I complain about my child’s Social Services UK?
Help to complain
If you’re a child in care, a child in need or a care leaver, your local council must offer you help to find an advocate who will help you to make your complaint. Meic, is an information, advice and support helpline for children and young people under 25.
Helen Whatley has been in charge of government response to social care during the COVID-19 pandemic in the United Kingdom, particularly in reference to vaccination deployment.
Michelle Dyson, Director General, Adult Social Care. Matthew Style, Director General, NHS Policy and Performance.
You can contact the Local Government Ombudsman at any time about your complaint. They will usually want to see the complaint go through all three stages before they get involved. They will decide if they think we should take any further action once they have considered your complaint.
Complain to the Local Government Ombudsman
The LGO investigates complaints where the council may have made the decision in the wrong way. They can recommend what the council can do to make up for their decision. You can find more information about this on the LGO website.
Yes, you can sue social services for distress and potentially other damages too. As well as the figure that’s awarded for your psychological distress (which is known as non-material damages), you may also be eligible to receive material damages too.
What is neglect? Neglect is the ongoing failure to meet a child’s basic needs and the most common form of child abuse2. A child might be left hungry or dirty, or without proper clothing, shelter, supervision or health care. This can put children and young people in danger.
While Social Services are expected to perform their duties to the best of their abilities, there are times when they have failed in their duty of care. If you feel that you have suffered traumatic consequences because of their negligence, you may have a right to pursue a claim against Social Services for compensation.
What to do if you have concerns about a child’s welfare?
If you think a child is in immediate danger you should call the police on 999. If you are worried about a child or young person please call 020 7974 3317 (out of hours: 020 7974 4444).
If you’re worried about what to do, talk to someone, for example, a Citizens Advice Bureau adviser about help to complain. If you are afraid about what might happen if you complain about social services, talk to an experienced adviser, for example, a Citizens Advice Bureau.
If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care. By law, all health and social care services must have a procedure for dealing efficiently with complaints. The way you make a complaint depends on the type of service.
CAFCASS is short for Children and Family Court Advisory and Support Service. They are a public body that is completely independent of social services and the courts.
Accountability for social workers is statutory and the practitioner, alongside the employer, is responsible for ensuring the codes of practice are upheld. This is a professional obligation for which they carry legal liability and is controlled by the state to protect the public.
What does Minister of safeguarding do?
The minister’s responsibilities are: modern slavery and the national referral mechanism. domestic abuse. violence against women and girls including female genital mutilation (FGM) and forced marriage.
What are social services? Social services have a statutory obligation to safeguard and promote the welfare of vulnerable children and adults and can provide a wide range of services to children and their parents, usually within the own home environment and co-ordinated by a social worker.
It had received around £20m a year in grants. Social Work England will be accountable to both the Department for Education and the Department of Health, who will hold regular accountability meetings with the regulator.
Social Work England
Social Work England is an organisation which regulates social workers in England. It sets standards, holds a register, quality assures education and investigates complaints.