visit: www.edinburgh.gov.uk/complaints • e-mail: [email protected] • telephone: Customer Care Team on 0131 200 2300 • visit: any Council building eg schools, libraries or neighbourhood offices and speak direct to a member of staff. You can make your complaint in person, by phone, by email or in writing.
Who is in control of Edinburgh Council?
Following the 2022 election, a minority Labour administration took control, with Cammy Day as the new council leader, replacing former leader Adam McVey. As of 2013, the Council was the second-largest employer in Edinburgh, with a total of 18,617 employees.
How do I make a complaint about the Scottish Council?
If you want to complain about a local authority service, you should first contact the service that you are unhappy with. If your complaint is not resolved by the local authority’s complaints procedure, you can complain to the Scottish Public Services Ombudsman.
What is a Stage 1 complaint?
Stage 1 – Internal Investigation
At Stage 1, the complaint will be investigated by the relevant Service Manager, who will liaise with the officers and contractors for the service. We aim to acknowledge a Stage 1 complaint within two working days of receipt and to provide a written response within 10 working days.
Where is the main office of City of Edinburgh Council based?
4 East Market Street, Waverley Court
Edinburgh, 4 East Market Street, Waverley Court, City Of Edinburgh Council Headquarters.
Who is the head of Edinburgh City Council?
Andrew Kerr OBE – Chief Executive – The City of Edinburgh Council | LinkedIn.
How do I speak to someone at Edinburgh Council?
call on 0131 608 1111 – Monday to Thursday 10am to 4pm, Friday 10am to 3pm.
Do councils respond to complaints?
The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.
Is there an Ombudsman for local councils?
the Local Government and Social Care Ombudsman investigates complaints about local councils, care homes and some other organisations providing local public services.
How do I take legal action against the council?
by email at [email protected]. by telephone on 020 7934 9753. by letter to Corporate Complaints Officer at: Corporate Governance, London Councils, 59½ Southwark Street, London, SE1 0AL.
What are the 4 types of complaints?
When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.
What are the 5 categories of complaints?
5 of the Most Common Types of Customer Complaints, and How to Handle Them
- The Meek Customer.
- The Aggressive Customer.
- The High Roller Customer.
- The Rip-Off Customer.
- The Chronic Complainer Customer.
What are the five types of complaints?
7 types of complaints
- Product or service. A customer may make a complaint if they have problems with a company’s product or service.
- Wait time.
- Delivery.
- Personnel.
- Online.
- Continual.
- Communication.
Who runs Waverley Borough Council?
Joint Chief Executive – Tom Horwood.
How much do Edinburgh city Councillors get paid?
The annual salary of an ordinary Edinburgh Councillor in 2022/ 23 is £19,571. The Council Leader’s annual salary is £58,719. All other Councillors’ salaries are calculated as a proportion of this. The Depute Leader and Lord Provost each receive a salary of £44,039.
What does the office of the Advocate General for Scotland do?
The Office of the Advocate General (OAG) is the UK government’s Scottish legal team. We provide legal advice, drafting and litigation services to the UK government in relation to Scotland. We also support the Advocate General in his role as a Law Officer.
Who is in charge of councils in Scotland?
elected councillors
Governance and administration. The power vested in local authorities is administered by elected councillors. There are currently 1,227 councillors, each paid a part-time salary for the undertaking of their duties.
How many Councillors does Edinburgh have?
Edinburgh council election 2022: Meet the 32 new councillors heading for the City Chambers.
Who runs each Scottish Council?
Each council is made up of councillors who are directly elected by the residents of the area they represent. The council areas is divided into a number of wards, and three or four councillors are elected for each ward. There are 1,227 elected councillors, who are normally elected every four years.
What is the phone number for Edinburgh?
3. Dial the local 0131 Edinburgh, without the first zero.
What do you call someone from Edinburgh?
The correct term is Dunediner and refers to the old name of the town, Dunedin, although Edinburgher does seem to be used alot (mainly by Glaswegians).