When you book or manage your trip online, choose ‘Add special assistance’ on the passenger details page. There you can: Request wheelchair service. State if you’re traveling with your own mobility device.
How do I book special assistance at the airport?
When you arrive at the airport you should go to as assistance point. This can be inside or outside of the terminal. Assistance points will usually have some type of disability related logo, and include a buzzer or telephone to enable you to call for assistance should they not be staffed at that time.
How do I add assistance to my flight?
Requesting Special Assistance
In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time.
How does special assistance work at the airport?
What is a special assistance? This is the assistance that the airport employee provides to the passenger. Disabled persons with reduced mobility may use this service. Depending on the needs of the passenger, the employee can help him in the check-in process and when boarding the plane.
How do I arrange my special assistance with jet2?
You can find more special assistance information on each airport’s individual website or when you visit our airport information pages. You can book mobility assistance by contacting our special assistance team. Please note that our online booking system has a limited number of mobility places per flight.
Who is entitled to airport assistance?
Am I eligible for Airport Assistance? Assistance is available if you have: a physical or hidden disability. reduced mobility.
How much do you tip for wheelchair assistance at the airport?
Don’t forget to tip.
Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.
Can you request assistance at the airport?
Passengers can also go directly to their check-in desk and inform airline staff during their check-in that they have requested assistance, at which point a representative from OCS will arrive to provide assistance.
Do airlines offer assistance?
Special Assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a coordinator will contact you before your flight to ensure necessary requirements or requests are complete.
What is travel assistance in flight?
Travel assistance provides: Travel insurance provides reimbursement for: Lost or delayed baggage tracking. Access to a medical help line. Emergency medical evacuation and repatriation.
What is special assistance?
Special assistance is available to passengers who may need help to travel such as the elderly, those people with a physical disability, such as wheelchair users, and those who have difficulty with social interaction and communication, such as those with autism or dementia.
How do I book a ticket for a physically handicapped flight?
Required Documents: Certificate issued by a Chief District medical officer or a board constituted by Government hospital. Bookings cannot be made online. Kindly contact a nearest Air India office for further assistance.
How do I arrange my special assistance at Gatwick?
How to book assistance
- At the time of booking your flight or at least 48 hours in advance of travelling, please contact your airline directly or via your travel agent to book assistance.
- You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
Do I need to book assistance at the airport?
You should ask for assistance either when you book or at least 48 hours before travel, whether it is through a travel agent, tour operator or airline. This information will then be passed to the airport and the service provider.
Can I email Jet2 special assistance?
You can do that by contacting us at [email protected], however if you do this, it may not be possible to provide all or some services, including any additional assistance.
How do I arrange assistance at Heathrow?
Please use a help point to request assistance to the terminal building. Alternatively please call the assistance team directly on 020 8757 2700 (all terminals) to arrange for support from your vehicle or drop off location.
Do airlines offer assistance for elderly?
Under provisions of the federal Air Carrier Access Act, airlines must offer air travel assistance for seniors that includes assistance in boarding, deplaning and making connections to their next flight.
What is passenger assistance?
Passenger Assist is a service available for older and disabled passengers travelling on the rail network. When you contact the train company you’re starting your journey with, they can: arrange assistance. help you on and off trains. reserve wheelchair spaces and seats.
What are helpers at the airport called?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
Do airlines charge for wheelchair assistance?
In order not to violate the civil rights of passengers with disabilities, for a barrier free environment, no charges will be levied for the use of wheelchairs at all airports for passengers travelling in any class.
How do you use wheelchair assistance at the airport?
Passengers that require mobility assistance may follow the below guidelines: Contact the airline carrier in advance before leaving home about the need for mobile assistance. If information was not given beforehand, nothing to worry about, assistance can also be requested at the airline counters in the Visitor’s Lobby.