You can complain in person at the place where you have received care, treatment or advice, or where the incident that you want to complain about happened. You can also complain by phone, in writing, by email or by using our online complaints form. Please see the contact details on the front page of this leaflet.
How do I complain about a clinical commissioning group?
If you receive no response or no satisfactory response, do not be afraid to now send a formal Letter of Complaint to the CCG. Go onto the CCGs website to find details of their Complaints Department and complaints procedure. Make your Letter of Complaint concise and to the point, and do not ramble.
Can you complain to the CCG?
Contact your Clinical Commissioning Group (CCG)
Contact your CCG to make a formal complaint about out of hours services, ambulance services, NHS hospital services or NHS services delivered by private hospital, treatment centres and hospices.
What is the most common complaint received by the NHS?
The largest proportion of complaints received by individual subject area (including clinical treatment) was Communications with 18.0% followed by Patient Care including Nutrition / Hydration at 12.1% and then Values and Behaviour at 10.6%.
How do I complain about NHS improvement?
You can complain or give feedback:
- By post to:
- NHS England. PO Box 16738. Redditch. B97 9PT.
- By email to: [email protected].
- By telephone: 0300 311 22 33.
- Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
Who do you complain to about a CCG?
NHS 111 services
Yes. If you require independent, confidential assistance with a complaint, you can contact the Independent Health Complaints Advocacy Service (IHCAS).
Do CCGs have to follow NICE guidance?
Clinical Commissioning Groups (CCGs) cannot choose not to follow NICE guidance because they merely disagree with it, even where there is no statutory duty to do so, a court has ruled.
What are my rights as an NHS patient?
Be treated with dignity and respect. Accept or refuse treatment and only be physically examined with consent. Be given information about any test and treatment options open to you, what they involve and their risks and benefits. Have access to your own records.
How do I appeal to CCG?
Sending a written complaint to the CCG detailing the reasons you feel entitled to a full assessment and why you disagree with the Checklist outcome. You should provide as much evidence as possible and specify which areas of need (domains) you disagree with. (A PDF of an example checklist is available here).
What is a Tier 1 complaint?
Tier 1 is our first attempt to resolve the complaint and we aim to resolve as many complaints as possible at this stage. If a customer is not satisfied with the response at Tier 1, they can ask for the complaint to be looked at again and this becomes a Tier 2 complaint.
Can you get compensation from an NHS complaint?
Making a compensation claim after you’ve made a complaint
If an NHS Trust investigates a complaint and accepts that there were serious failings in care, you could make a legal claim for compensation. At this point the trust will usually advise you to seek independent legal advice in order to progress matters further.
How long does it take for NHS to respond to a complaint?
What to expect. You should expect an acknowledgement and the offer of a discussion about the handling of your complaint within 3 working days of receiving your complaint. If you accept, the discussion will cover the period within which a response to your complaint is likely to be sent.
What is NHS misconduct?
Gross misconduct is deliberate wrongdoing or gross negligence by the employee which is so serious that it fundamentally undermines the employment relationship. Gross misconduct entitles the employer to dismiss the employee without notice. Read the Guide to expected standards of behaviour.
Who is in charge of NHS Improvement?
Professor Sir Stephen H Powis
Since the start of 2018 Stephen has been National Medical Director of NHS England. He is also Professor of Renal Medicine at University College London. Stephen was appointed Interim NHS Improvement Chief Executive Officer on 3 August 2021.
How do you take an action against the NHS?
Getting help with making a complaint
Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.
What Is a Stage 2 complaint?
STAGE 2: Investigation
A complaint will be escalated to this stage when. Frontline Resolution was attempted but you remain dissatisfied. The issues are complex and will require detailed investigation.
Who oversees the CCG?
independent, and accountable to the Secretary of State for Health and Social Care through NHS England. responsible for the health of populations ranging from under 100,000 to over a million, although their average population is about a quarter of a million people.
Who controls CCG?
The CCG is ‘run’ on behalf of the GP practices by a Governing Body that includes elected GPs, members of the public, a nurse, a hospital doctor, clinicians and health managers. 3.
What is a CCG accountable officer?
The Accountable Officer is responsible for ensuring that the CCG fulfils its duties to exercise its functions effectively, efficiently and economically thus ensuring improvement in the quality of services and the health of the local population whilst maintaining value for money.
What is happening to CCGs in April 2022?
The 2022 Health and Care Act entailed significant structural change for NHS commissioning. CCGs were abolished, with their functions and many of their staff transferred into ICBs.
Are CCGs being phased out?
Each Integrated Care System (ICS) will have an Integrated Care Board (ICB), a statutory organisation bringing the NHS together locally to improve population health and establish shared strategic priorities within the NHS. When ICBs are legally established, clinical commissioning groups (CCGs) will be abolished.