How Do I Make A Complaint To Leicester Council?

You can:

1. complete our online form.
2. fill out the form which is attached at the bottom of this page.
3. Apply in writing to: The Monitoring Officer, Legal Services Division, Leicester City Council, City Hall, 115 Charles Street, Leicester, LE1 1FZ.
4. send an email of your complaint to: [email protected].

Do councils respond to complaints?

The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.

How do I email Leicester City council?

You can report a problem with your bins, missed collection or request a replacement bin on My Account. For all other waste management queries you can email us at [email protected].

What Is a Stage 2 complaint?

STAGE 2: Investigation
A complaint will be escalated to this stage when. Frontline Resolution was attempted but you remain dissatisfied. The issues are complex and will require detailed investigation.

Who is the head of Leicester City council?

The Lord Mayor is Leicester’s first citizen and is elected each year at Annual Council. The Lord Mayor for 2022-2023 is Councillor George Cole.

How do I make an official complaint?

Basic rules

1. keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly.
2. keep to the facts.
3. never use abusive or offensive language.
4. explain how you felt about the behaviour you are complaining about but don’t use emotive language.

Can you make an anonymous complaint to the council?

Whoever you wish to make a complaint to, they will generally be able to guarantee your confidentiality. In fact, local authorities, housing associations and the police are all keen to highlight their commitment to ensuring that any information they receive from the public will be treated in the strictest of confidence.

What is a crisis team Leicester?

Helpline: A free 24/7 mental health crisis helpline for over 18’s in the Leicester, Leicestershire and Rutland area. The helpline offers emotional support, discussion around options and information on services within the area. The helpline number is 0808 800 3302 or email [email protected].

Who controls Leicestershire council?

It was originally formed in 1889 by the Local Government Act 1888. The county is divided into 52 electoral divisions, which return a total of 55 councillors. The council is controlled by the Conservative Party. The leader of the county council is currently Nick Rushton, who was elected to the post in September 2012.

How much do Leicester Councillors earn?

The basic allowance is currently £11,473 a year, plus £1,000 to cover travel and subsistence within the city of Leicester and £333 telecommunications and support allowance. Some councillors are paid an additional allowance if they have special responsibilities, such as the City Mayor, and members of council committees.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

What are the 5 categories of complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

• The Meek Customer.
• The Aggressive Customer.
• The High Roller Customer.
• The Rip-Off Customer.
• The Chronic Complainer Customer.

What are the five types of complaints?

7 types of complaints

• Product or service. A customer may make a complaint if they have problems with a company’s product or service.
• Wait time.
• Delivery.
• Personnel.
• Online.
• Continual.
• Communication.

What percentage of Leicester is Indian?

Ethnicity

What does Leicester 5000 1 mean?

Leicester City have defied all the odds, exactly 5000 of those odds and gone on to win the English Premier League. The is the greatest achievement in the clubs 132-year-old history. But it’s hard to imagine exactly how unlikely 5000-1 odds are. This means there was a 1 in 5000 chance of this event happening, 0.02%.

Who is Leicester biggest rival?

The fixture between Nottingham Forest and Leicester City is a football rivalry played between the two East Midlands clubs, often referred to as an East Midlands derby. There have been a total of 108 meetings dating back to 1901.

What are the three ways of making a complaint?

An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language.

What is the most common type of a complaint?

Below are a few common customer complaints you can expect your service team to encounter.

1. Long Wait on Hold.
2. Unavailable or Out of Stock Product.
3. Making Customers Repeat Their Problem.
4. Uninterested Service Rep.
5. Poor Product or Service.
6. No First Call Resolution.
7. Lack of Follow Up.
8. New Product or Feature Request.

Where is the best place to file a complaint?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

Can I find out who reported me to the Council UK?

You will be entitled to know what the alleged breach of planning control is and be given the opportunity to contact the department to discuss the matter. Under no circumstances will we be able to provide you with any information on who made the complaint.

What are the most common Neighbour complaints?

Common neighbour disputes

• Noise. A common complaint raised by people is to do with noise.
• Trees and hedges. Overhanging trees are another common reason for neighbour disputes.
• Boundaries, fences and driveways.
• Shared amenities.
• Party walls.
• Abusive, anti-social or violent neighbours.
• Overhanging gutters.