For comments or complaints about drivers or operators please use the customer form or call 0343 222 4000 (call charges may apply).
How do I make a complaint about London transportation?
You can contact Transport for London at: https://tfl.gov.uk/help-and-contact/. London Travelwatch is the official watchdog organisation representing the interests of transport users in and around London. It is officially known as London Transport Users Committee.
How do I complain about a taxi UK?
01484 456868. [email protected].
The Licensing Service can investigate complaints such as:
- Overcharging (Hackney carriage only)
- Refusal to hire.
- Rudeness/verbal abuse.
- Journey routes.
- Physical makeup of vehicle (e.g. cleanliness)
- Safety of vehicle (e.g. seat belts in working order.)
Can you flag down a London taxi?
London Black Cabs
Black cabs are the only taxis allowed to ply for hire – if the light on its roof is on, you can flag down a black cab on the street and jump in. Black cab drivers are skilled and very knowledgeable about routes.
Who regulates London taxis?
As of July 2019, there are over 21,000 licensed vehicles on London’s roads. Regulation of the trade passed to the Metropolitan Police in 1850 and was undertaken by the Public Carriage Office, which was originally in an annex to New Scotland Yard in Whitehall called “the Bungalow”.
How do I contact London Transport?
Make an enquiry
- UK: 0343 222 2222 (TfL call charges)
- International: +44 (0)343 222 2222.
- Textphone: 020 7649 9123 (if you have impaired hearing)
Is there a Transport ombudsman?
The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London.
Can you flag down a taxi UK?
You can flag them down in the street
Stand in a suitable place beside the road and put your hand out. Look for the orange taxi sign above the windscreen, the taxi is only available if this sign is lit up.
How do you know if a taxi is scamming you?
Common taxi scams, and how to avoid them
- Broken machines. Before closing the door, double check the meter and credit card machine (if you plan to pay that way) are working.
- Scenic route.
- No change.
- Sleight of hand.
- Missing bags.
- Baggage claim solicitations.
- Driver recommendations.
Can you sue a taxi company?
Can you sue a taxi company? Certainly, if you have grounds to claim that the company and/or its driver were responsible for the accident that caused your injury. However, please note that personal injury claims have a 3-year time limit that you must make your claim within before you lose your eligibility.
Can a London taxi refuse to take you?
A driver of a taxi (or hackney carriage) can only refuse to carry passengers within a controlled district if he has reasonable excuse to do so. What constitutes “reasonable excuse” is ultimately a matter for a court of law to determine.
How do you flag a taxi down?
Raise your arm to “flag” the cab, and do your best to make eye contact with the driver. Be prepared to let the driver know where you’re headed.
Is it illegal to shout taxi?
If you see that the light is on (you’ll know if it is, it’s a bright yellow light), then to hail the cab simply stand on the side of the pavement and extend your arm outward. There’s no need to shout “taxi” and indeed, it’s actually illegal to shout “taxi” whilst trying to hail a cab.
Where do I report a taxi driver?
Through the website or call the hotline 600599997 and give the vehicle number or driver’s license card number.
Are taxi companies regulated in UK?
Taxi and PHV licensing in England and Wales is undertaken by licensing authorities (district and unitary councils), which have the responsibility for ensuring the public travel in safe, well maintained vehicles driven by competent drivers, as well as providing a fair and reasonable service for the taxi and PHV trade.
Do London taxi drivers still have to do the knowledge?
They are required to memorise 320 journeys within a six mile radius of Charing Cross station before they even get their taxi licence, as a result of which London cabbies have a reputation for excellent memory, remembering that number of routes gives them much more useful skill in the form of the ability to make
How do I make a complaint to TfL by email?
Email your query via: https://tfl.gov.uk/help-and-contact/ If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply)
How do I claim my London transport refund?
If the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you’re claiming a refund for a delay on the Elizabeth line and can’t see your station in the list, call us on 0343 222 1234.
How do I contact the Department of transport UK?
For personal enquiries regarding MOT, please email: [email protected]. If you are a member of the media and have a media query contact the press office: https://www.gov.uk/government/organisations/department-for-transport/about/media-enquiries.
Does the Ombudsman really help?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
Do ombudsman get you compensation?
The Ombudsman can provide fair and proportionate remedies to complaints where maladministration or service failure has been identified. There are a wide range of proportionate remedies which include both non-financial remedies and compensation. Compensation will not be appropriate in every case.