When you make journeys with Transport for London, you will be initially charged a 10p authorisation on your card. This is because the total amount owed for your travel is unknown at that moment.
Why have I got a TfL travel charge?
Charges if you don’t touch in and out
If you don’t touch in and out, we can’t tell where you’ve travelled from or to, so your journey will be incomplete. Maximum fares don’t count towards capping. If you don’t touch in, you may be charged a penalty fare.
What is the most TfL can charge?
Your journey time
If you spend longer than the maximum journey time, you could be charged two maximum fares. A single maximum fare is: up to £8.90 in Zones 1-9. up to £26.00 beyond Zone 9, including on the Heathrow Express.
Why does the tube cost 10p?
When using your card via contactless, Apple Pay or Google Pay, customers are sometimes charged 1p or 10p as part of an authorisation check. Companies issue this authorisation check to ensure the card is valid and has funds available.
How much do you get charged for TfL?
Pay as you go at adult rate on buses and trams and our Hopper fare gives you unlimited journeys for £1.65, made within one hour of touching in. Hopper fare also applies to discounted rate travel. Touch in using the same card or device on all journeys and you get our Hopper fare automatically.
How do I dispute a TfL charge?
Making an appeal
- To appeal you need to complete the form sent with the notice of rejection.
- Do not send this to us but to the address shown on the appeal form.
- You may opt for either a personal or postal hearing.
- Remember, you only have 28 days from the date of the notice of rejection to appeal to the tribunal.
What do I do if TfL overcharged me?
If you think you’ve been charged in error, you’ll need to log into your Transport for London (TfL) online account, to view and confirm the details of the disputed fare/charge. If you still feel you’ve been incorrectly charged, you’ll then need to contact TfL to resolve this for you.
Is TfL charge capped?
A cap limits how much you pay for all your journeys in one day or week. You can make as many journeys as you like and when all your fares add up to a certain amount, we won’t charge you more (your fare is automatically capped).
Do I get charged if I tap in and out at the same station?
You can get a refund if you have been charged for touching in and out at the same station without making a journey.
Does TfL charge more contactless?
Contactless cards
You’ll pay an adult rate fare.
How long does it take for TfL to charge you?
The charge will usually be applied to your account within 3 days of travel. A single charge will be made for each day travelled, as TfL calculates your fares for all your journeys across each day. Find out more about TfL’s contactless card service.
Is it cheaper to use contactless on tube?
You can add money to an Oyster card or use contactless (card or device) straight away. You only pay for the journeys you make and it’s cheaper than buying a paper single or return ticket (train companies may offer special deals on some journeys).
Are tube fares going up 2022?
Fares across our network increased by an overall average of 4.8% on 1 March 2022.
How much is the TfL ULEZ charge?
a £12.50 daily
Most vehicles need to meet the ULEZ emissions standards or you must pay a £12.50 daily charge to drive inside the zone.
What happens if you tap in but dont tap out?
Remember, you need a different card or device for each person travelling. If you touch-in but don’t touch-out at your destination stop, with the same card or device, we won’t know what journey you made. If this happens, you’ll automatically pay the incomplete journey fare.
How much is contactless per day?
There isn’t a daily limit for contactless payments. However, from time to time, when you shop using contactless payments, you’ll need to put your card into the machine and enter your PIN to verify it’s you, before you can use contactless again.
How do I contact TfL overcharging?
Or you can contact us by phone:
- UK: 0343 222 2222 (TfL call charges)
- International: +44 (0)343 222 2222.
- Textphone: 020 7649 9123 (if you have impaired hearing)
How do I request a refund TfL?
Claim a refund online
If the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you’re claiming a refund for a delay on the Elizabeth line and can’t see your station in the list, call us on 0343 222 1234.
How do I request a charge back?
How to request a chargeback. If asking the merchant for a refund didn’t work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer’s mobile app.
How do I get a refund on TfL overcharge?
Call TfL customer services on 0343 222 1234, which costs the same as calling a normal 020 number.
Can I dispute being overcharged?
Call the number on the back of your credit card, log in to your online account, or send a dispute letter to your credit card issuer. Sending copies of any receipts or documentation supporting your claim will help you resolve the issue quickly.