On arrival at the terminal, report to the Special Assistance Desk which is signposted from the entrance. Our Special Assistance team members can help at every step of your LLA journey: Getting to and from public transport. Getting to and from your car park.
How do I get special assistance at Luton Airport?
If you haven’t pre-booked Special Assistance, but you decide you need help while you’re at the airport, you can ask any of our uniformed staff, and they’ll contact the Special Assistance team straight away or go to a Special Assistance desk, which is sign-posted throughout the airport.
How do you get special assistance at airport?
When you arrive at the airport you should go to as assistance point. This can be inside or outside of the terminal. Assistance points will usually have some type of disability related logo, and include a buzzer or telephone to enable you to call for assistance should they not be staffed at that time.
Can you request assistance at the airport?
Passengers can also go directly to their check-in desk and inform airline staff during their check-in that they have requested assistance, at which point a representative from OCS will arrive to provide assistance.
Where is assistance at Luton Airport?
There are Help Points sited in all car parks and outside the terminal entrance doors. There is also a Special Assistance Help Desk at the front of the terminal building. This desk has a lowered counter and an induction loop.
Is special assistance at airport free?
Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
What are airport support services?
In addition to passenger handling and ground handling in airports, we also provide air cargo handling, baggage wrapping, delivery, temporary baggage storage services, and WiFi rental services.
What is mobility assistance at airport?
Passengers, who intend to check-in their own wheelchair, are given the option of using the airline/airport wheelchair. If the passenger wishes to use his own wheelchair at the airport he may be permitted to do so, up to the aircraft door. The wheelchair duly tagged, must then be sent for loading in the hold.
Who assists at the counter of airport?
2. Passenger assistant. Primary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.
Do airlines offer assistance?
Special Assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a coordinator will contact you before your flight to ensure necessary requirements or requests are complete.
Do you have to pay for wheelchair assistance at the airport?
All assistance is provided free of charge.
How much do you tip for wheelchair assistance at the airport?
Don’t forget to tip.
Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.
What are helpers at the airport called?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.
What does an airport customer helper do?
help passengers with self-serve or assisted check in procedures. deal with passenger flight queries. verify travel documents and provide boarding passes. tell passengers about luggage restrictions.
Do airlines offer assistance for elderly?
Under provisions of the federal Air Carrier Access Act, airlines must offer air travel assistance for seniors that includes assistance in boarding, deplaning and making connections to their next flight.
How do I request a wheelchair at the airport?
Call your airline and request wheelchair assistance at least 48 hours before your trip begins. If possible, call earlier. The customer service representative will put a “requires special assistance” note in your reservation record and tell your departure, arrival and transfer airports to provide a wheelchair.
Can airlines ask for proof of disability?
Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person’s ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.
What is travel assistance in flight?
Travel assistance provides: Travel insurance provides reimbursement for: Lost or delayed baggage tracking. Access to a medical help line. Emergency medical evacuation and repatriation.
Who assists at the counter of airport?
2. Passenger assistant. Primary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.
Do you have to pay for wheelchair assistance at the airport?
All assistance is provided free of charge.