Special Assistance Help Desk at London Luton Airport is located on right side of the entrance (arrivals & departures) and another help desk can be found at Departure lounge Airside near Gate 20-28, adjacent to Multi-faith Prayer Room.
Where is the special assistance desk at Luton Airport?
There is also a Special Assistance Help Desk at the front of the terminal building. This desk has a lowered counter and an induction loop.
How do I get special assistance at Luton Airport?
If you haven’t pre-booked Special Assistance, but you decide you need help while you’re at the airport, you can ask any of our uniformed staff, and they’ll contact the Special Assistance team straight away or go to a Special Assistance desk, which is sign-posted throughout the airport.
How can I get assisted help at the airport?
Your travel service provider may ask you to telephone them or their agent or complete a web form. Many airlines provide a Freephone or local rate number for you to call to notify them of your assistance needs. Some airlines also offer a free call-back option.
What does assistance at the airport mean?
Special assistance is available to passengers who may need help to travel such as the elderly, those people with a physical disability, such as wheelchair users, and those who have difficulty with social interaction and communication, such as those with autism or dementia.
How much do you tip for wheelchair assistance at the airport?
Don’t forget to tip.
Thank a wheelchair attendant with $3 to $5, or more if he or she helps with luggage or spends extra time with you. For an electric cart, tip $2 to $3.
How do I opt for wheelchair assistance at the airport?
Special Assistance for Passengers with Reduced Mobility (PRM) / Divyang
- Contact the airline carrier in advance before leaving home about the need for mobile assistance.
- If information was not given beforehand, nothing to worry about, assistance can also be requested at the airline counters in the Visitor’s Lobby.
Is special assistance at airport free?
Special assistance at the airport is free. To use this service, please contact the carrier during the booking process or directly before the flight.
How do I request special assistance at airport easyJet?
logging into ‘Manage Bookings’ on easyJet.com and adding your requirements. contacting our Special Assistance Team, with your booking reference number.
Examples include:
- Wheelchairs.
- Sports wheelchairs.
- Electric mobility aid.
- Walking frames.
- Crutches.
- Shower seat.
What is special assistance with flights?
If you’re a passenger with a disability or reduced mobility you are legally entitled to support, commonly known as ‘Special Assistance’, when travelling by air. This means airports and airlines must provide help and assistance, which is free of charge, and helps ensure you have a less stressful journey.
Do people help you at the airport?
Airlines are required to make one available to you, at no cost, in person at the airport or by telephone during the times they are operating.
Who assists at the counter of airport?
2. Passenger assistant. Primary duties: A passenger assistant is a customer service professional who helps assist travelers at the airport. They handle passenger check-ins, assist with boarding and deplaning and communicate travel information to passengers.
Can I help someone through the airport?
What Is an Escort Pass? An escort pass is very similar to a boarding pass. An airline check-in agent can issue an escort pass to someone with a government-issued photo ID who wishes to accompany a minor child or a person with a disability, age-related or not, to a departure gate.
Should I tip the person who pushes the wheelchair at the airport?
Wheelchair service: If you or a family member requires the services of an airport wheelchair attendant to get to or between gates and/or onto or off of an airplane, it’s customary to give that person a $3-$5 tip or more depending on how long that person stays with you and how much assistance they provide.
Do you tip the wheelchair driver at airport?
For travelers who require a wheelchair to get around the airport, the men and women who assist them provide a crucial service. Joe, who is employed by the airport and provides wheelchair assistance at DAY, said a customary tip is $5. There’s “no set amount,” Joe said.
Do people in wheelchairs board the plane first?
The Department of Transportation stipulates that disabled passengers who need additional time or assistance to board the airplane must be allowed to board first. Further guidance says that, if possible, airline crews should avoid transferring someone from an aisle seat to a plane seat in front of other people.
Do you have to pay for wheelchair assistance at the airport?
All assistance is provided free of charge.
Do we need book wheelchair airport?
Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs.
How do you ask for a wheelchair access?
Talk directly to the person with disability, not the other people who may be with them (such as a sign language interpreter). Ask the person first if they want assistance, and if they answer yes, ask how you can best assist them. Do not assume they need assistance, or that you know what they require.
Does Easyjet charge for special assistance?
Guide or Assistance Dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler.
What are helpers at the airport called?
Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.