Call: 0161 778 5665 between 09.30 hours and 16.30 hours Monday to Friday or drop into one of the PALS offices on each hospital site.
How do I complain about pals?
Making a complaint
You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Or you can complain to the commissioner of that service, either NHS England or the local integrated care board (ICB).
How do I contact Salford Royal?
The main switchboard number for Salford Royal is 0161 789 7373.
How do I complain about NHS England?
You can complain or give feedback:
- By post to:
- NHS England. PO Box 16738. Redditch. B97 9PT.
- By email to: [email protected].
- By telephone: 0300 311 22 33.
- Our opening hours are 9am to 3pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.
How do I complain to North Manchester hospital?
Call: 0161 716 2129.
How do I complain about poor care in hospital?
They can offer support to help you through the complaints process.
- Telephone: 0203 553 5960 or 0300 456 2370 (Monday to Friday – 8am to 6pm)
- Email: [email protected].
- Text: send the word pohwer with your name and number to 81025.
- Website: www.pohwer.net.
What is the most common complaints in a hospitals?
Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:
- Staff/Patient Communication: 53 percent.
- Long Wait Times: 35 percent.
- Practice Staff Behavior: 12 percent.
- Billing Discrepencies: 2 percent.
Who owns Salford Royal Hospital?
Northern Care Alliance NHS Foundation Trust
Salford Royal Hospital (formerly known as Hope Hospital) is a large university teaching hospital in Pendleton, Salford, England operated by Northern Care Alliance NHS Foundation Trust.
What is Ward L8 Salford Royal Hospital?
Ward L8 is a twenty five bedded sub acute ward; it can have some acute medical patients but primarily patients are medically optimised and discharge planning of therapy intervention will be required.
What is Ward H5 Salford Royal?
What is Ward H5? Ward H5 is part of the Greater Manchester Neuroscience Department. It is made up of 22 spinal beds and 1 assessment bed (24hours). The ward caters for a variety of patients with lots of different spinal problems/ conditions.
What is the most common complaint received by the NHS?
The largest proportion of complaints received by individual subject area (including clinical treatment) was Communications with 18.0% followed by Patient Care including Nutrition / Hydration at 12.1% and then Values and Behaviour at 10.6%.
Is it worth complaining about the NHS?
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
What happens when you make a complaint to NHS?
What happens next? Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.
How do you file a complaint against a hospital in the UK?
You have the right to take your complaint to the Local Government Ombudsman (LGO), which is independent of local authorities and care providers. For more information, call 0300 061 0614 or visit the Local Government and Social Care Ombudsman website.
How do I complain about a hospital staff UK?
Making a complaint can seem difficult, but support is available. Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.
How do I email a complaint to the NHS?
Dear…. I am writing to complain about the treatment I received from [name(s) of staff] at [place where incident happened/treatment received] on [date of incident/period of treatment]. I am writing on behalf of [insert name of patient], and I enclose their written agreement to act on their behalf.
What are some patient complaints?
Common Patient Complaints
- Scheduling difficulties.
- Disagreements with staff.
- Feeling unheard.
- Not getting enough time with the doctor.
- Waiting too long.
- Confusion with insurance and billing.
What is the most common cause of complaints within healthcare?
Some common reasons for patient complaints include: Incorrect, missed or delayed diagnosis. Delayed treatment. Post-surgery complications.
How do you write a good complaint letter to a hospital?
Some tips for an effective complaint include:
- Provide as much evidence as possible, but make sure you have copies of any evidence you send to the hospital.
- Keep your complaint succinct and to the point.
- Highlight issues that other organizations, such as state regulators or the media, are likely to care about.
What do you do if you are not happy in hospital care?
While you are in the hospital: If possible, first bring your complaints to your doctor and nurses. Be as specific as you can and ask how your complaint can be resolved. You can also ask to speak to a hospital social worker who can help solve problems and identify resources.
What is the most common complaint heard from patients?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.