How Do I Make A Complaint To Tameside Council?

Contact Details: Complaints & Customer Care Team

1. By telephone – 0161 342 3535.
2. By email – [email protected].
3. By letter – TMBC Complaints, Level 4 (Information & Improvement), PO BOX 317, Ashton under Lyne, OL6 0GS.
4. In person at any Customer Services Centre or Library (In Touch) Centre.

How do I email Tameside Council?

For any other council enquiries please telephone 0161 342 8355 or email [email protected].

What are corporate complaints?

The Corporate Complaints Procedure is a two-stage process intended for the investigation and resolution of complaints. At both stages, acknowledgment should be issued within three working days of receiving the complaint. Stage one is usually carried out by the manager responsible for the service being complained about.

What Is a Stage 2 complaint?

STAGE 2: Investigation
A complaint will be escalated to this stage when. Frontline Resolution was attempted but you remain dissatisfied. The issues are complex and will require detailed investigation.

Who is in charge of Tameside Council?

How do I get in touch with Manchester council?

By phone – You can speak to us on 0161 234 5000. By textphone – This service is a means for hearing-impaired people to use the telephone as a method to contact us. The number is 0161 234 3760. In person – Your Customer Service Centre at the Town Hall is open Monday to Friday, 9am-5pm.

What is Ward 42 at Tameside?

Ward 42 cares for short term and long term patients with complex liver and gastroenterology conditions. It is a fast paced ward providing supportive care to our patients in a compassionate and sensitive supportive team approach.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

What are the 5 categories of complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

• The Meek Customer.
• The Aggressive Customer.
• The High Roller Customer.
• The Rip-Off Customer.
• The Chronic Complainer Customer.

What are the five types of complaints?

7 types of complaints

• Product or service. A customer may make a complaint if they have problems with a company’s product or service.
• Wait time.
• Delivery.
• Personnel.
• Online.
• Continual.
• Communication.

What are the three types of complaints?

3 most common types of customer complaints

• Inferior product or service. Not surprisingly, dissatisfaction with a product or service is a common cause of customer complaints.
• Delivery issues.
• Indifferent customer service.

How do you make a complaint?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

What is a Tier 1 complaint?

Tier 1 is our first attempt to resolve the complaint and we aim to resolve as many complaints as possible at this stage. If a customer is not satisfied with the response at Tier 1, they can ask for the complaint to be looked at again and this becomes a Tier 2 complaint.

What is the biggest town in Tameside?

Tameside is bordered by the metropolitan boroughs of Stockport and Oldham to the south and north respectively, the city of Manchester to the west and the borough of High Peak in Derbyshire to the east across Longdendale. As of 2011 the overall population was 219,324.
Tameside.

Who controls Tameside Council?

Tameside MBC is comprised of 57 elected members, 48 representing the Labour Party, 8 representing the Conservative Party and 1 representing the Green Party.

Who is the MP for Tameside?

Tameside has three MPs that serve the area, these are:
Angela Rayner MP. Andrew Gwynne MP. Jonathan Reynolds MP.

How long is the wait for a council house in Manchester?

All family homes are let to applicants in Bands 1 and 2 under Manchester City Council’s allocations policy. Waiting times in Band 2 can be well in excess of 2 years and potentially much longer depending on the size of home that is needed.

How do I report a noise complaint to Manchester?

All new cases need to be logged online and a case officer will make contact. After 6pm you can report emergency noise or premises trading issues that cause an immediate risk to public safety on 0161 234 5004. The team will attend incidents if noise is ongoing and having a significant impact.

Can your local Councillor help with housing?

A DHP is extra money from your local council to help pay your rent – you don’t need to pay it back. You need to be getting Housing Benefit or the housing costs part of Universal Credit to get a DHP. You can ask your local council for a DHP claim form – find your local council’s contact details on gov.uk.

What is a B1 ward?

B1 (4-Bed ward) 4-bedded ward. Nurse station.

What is Ward 31 at Tameside?

Ward 31 (Adult Medicine) :: Tameside and Glossop Integrated Care.