Contact us
- Torbay Hospital Switchboard: 0300 456 8000 (local rate) or 01803 614567.
- Community Customer Services Centre: 01803 219700.
- Patient Advice and Liaison Service (PALS): 01803 655838 or 0800 028 2037 (24 hour freephone number)
Who is in charge of Torbay Hospital?
Richard Crompton, Teignbridge
Richard joined the Board as a Non-Executive Director in August 2022. Richard was a police officer for 32 years beginning his career in the Metropolitan Police. He served for 19 years in Devon and Cornwall holding various ranks in Plymouth, Torbay and Exeter.
How do I complain about poor care in hospital?
You can complain in writing, by email or by speaking to someone in the organisation. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.
How do I email a complaint to the hospital?
Dear…. I am writing to complain about the treatment I received from [name(s) of staff] at [place where incident happened/treatment received] on [date of incident/period of treatment]. I am writing on behalf of [insert name of patient], and I enclose their written agreement to act on their behalf.
How do I complain about a hospital staff UK?
Making a complaint can seem difficult, but support is available. Contact your local council or local Healthwatch to find out about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.
Who is the leader of Torbay Council?
Current Civic Mayor
Councillor Mandy Darling moved to Torbay over 30 years ago when she married Councillor Steve Darling from Torbay, current Leader of Torbay Council. The couple have two boys, who were both educated in Torbay schools and are studying or working in the Bay.
How do I email Torbay Council?
Contact us
- [email protected].
- 0345 155 1076.
What is the most common complaints in a hospitals?
Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:
- Staff/Patient Communication: 53 percent.
- Long Wait Times: 35 percent.
- Practice Staff Behavior: 12 percent.
- Billing Discrepencies: 2 percent.
How do you make a complaint?
Tips for writing a formal complaint
Date the letter of complaint. Provide your name and address. Give a clear account of what happened and what went wrong. Include all the relevant facts such as dates and names but try to keep the letter concise.
What is the most common cause of complaints within healthcare?
Some common reasons for patient complaints include: Incorrect, missed or delayed diagnosis. Delayed treatment. Post-surgery complications.
What are common patient complaints?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
How do I write a complaint letter to a hospital?
The following things should be included in the complaint letter to a hospital:
- The name, address and phone number of the complainant.
- The date of the treatment and name of the person who gave the treatment.
- The complaint should be briefly described.
- Possible outcomes of the complaint should be mentioned.
How do hospitals handle complaints?
Follow these six steps for how to handle patient complaints that will leave patients feeling satisfied and heard.
- Listen to them.
- Acknowledge their feelings.
- Ask questions.
- Explain and take action.
- Conclude.
- Document complaints.
What are the most common NHS complaints?
GP practices – the most common causes for complaint are; Clinical Treatment (13.8%), Communications (13.7%) and Staff Attitude/Behaviour/Values (13.4%). Dental practices – over a quarter relate to Clinical Treatment (26.4%), followed by Appointment Availability/Length (12.7%) and Communications (12.1%).
What happens when you make a complaint to pals?
Concerns and Complaints
They will always try to address your concerns straight away. If they are unable to resolve any issues, you may wish to contact the PALS Team who will work with you to find a solution to any ongoing problems you are experiencing.
Where do I report hospital staff?
They must lodge their complaints with the complaints manager or the office of the hospital chief executive officer. Alternatively they can call the following hotline numbers 0800 233 886 or 011 488 4366.
Who is in control of Torbay Council?
The political composition is: Conservative Group: 14. Liberal Democrat Group: 12.
Why is Torbay called Torbay?
Torbay’s name originally derives from the word ‘tor’, which is Saxon for craggy hill or peak. The bay, which has become known as the English Riviera, is made up of the towns of Torquay, Paignton and Brixham.
Is Torbay nice to live?
Living in Torquay offers those residing in the area an excellent lifestyle. With a range of great draw factors, moving to Devon and living in Torquay could be a great choice for many.
How many in patient beds are in Torbay Hospital?
The Trust catchment area extends to 300 square miles and the Trust manages the District General Hospital in Torquay (Torbay Hospital) with around 500 acute beds, and the area’s 9 community hospital which have approximately 180 in-patient beds and are managed by the PCT’s.
Where is Torbay Council based?
Devon, England
Torbay Council is the local authority of Torbay in Devon, England.