Jon Scott is responsible for developing, implementing and ongoing oversight of health and social care delivery for our Torbay and South Devon population. He is also responsible for overseeing our health and safety and security management functions.
How do I complain to Torbay Hospital?
Contact us
- Torbay Hospital Switchboard: 0300 456 8000 (local rate) or 01803 614567.
- Community Customer Services Centre: 01803 219700.
- Patient Advice and Liaison Service (PALS): 01803 655838 or 0800 028 2037 (24 hour freephone number)
How many employees does Torbay Hospital have?
View our organisational chart. We have been an authorised NHS Foundation Trust since 2007 and have over 12,000 public members, including 6,000 staff members. To find out about becoming a member please visit our membership pages.
How many in patient beds are in Torbay Hospital?
The Trust catchment area extends to 300 square miles and the Trust manages the District General Hospital in Torquay (Torbay Hospital) with around 500 acute beds, and the area’s 9 community hospital which have approximately 180 in-patient beds and are managed by the PCT’s.
How many operating Theatres does Torbay Hospital have?
“We have been making progress this year with reducing our waiting times for planned surgery. However, earlier this month, following a detailed inspection, the decision had to be taken to close two of our 10 operating theatres at Torbay Hospital, due to concerns about the reliability of their air handling units.
How do I complain about my hospital treatment?
The first thing for you to do would be to contact your care provider and ask for this information. The complaints procedure will probably deal with both verbal and written complaints. However, it is best to make a written complaint and keep a copy for your own records.
How do I email a complaint to the hospital?
Some tips for an effective complaint include:
- Provide as much evidence as possible, but make sure you have copies of any evidence you send to the hospital.
- Keep your complaint succinct and to the point.
- Highlight issues that other organizations, such as state regulators or the media, are likely to care about.
How many people are homeless in Torbay?
Torbay Council, part of the local campaign alliance, put out an appeal to hotels and guesthouses to find safe housing for people experiencing homelessness. As a result, the number of people sleeping on the streets in Torbay fell from around 19 before the COVID-19 outbreak to four during the lockdown.
What is the biggest hospital in Devon?
Royal Devon and Exeter Hospital (Wonford) is our largest hospital in the Trust, where many of our acute clinical services are based.
Is Torbay a nice place to live?
Living in Torquay offers those residing in the area an excellent lifestyle. With a range of great draw factors, moving to Devon and living in Torquay could be a great choice for many.
Is Torbay Hospital busy?
Torbay Hospital is extremely busy and our staff are working hard to care for some very poorly patients. If it’s not an emergency, please visit your local pharmacy, GP or our urgent treatment centre. And if in doubt, call NHS 111. Choose the right service for you.
What is a Level 1 bed in hospital?
Level 1 Suitable for patients at risk of their condition deteriorating, those recently relocated from higher levels of care, and those whose needs can be met on an acute ward with additional advice and support from the critical care team.
How many ICU beds does Torbay Hospital have?
14-bed
The long awaited £15m project has delivered a brand new, state-of-the-art, 14-bed intensive care unit (ICU) that has all the latest technology and equipment required to provide a modern, patient focused environment.
What time is dinner in Torbay Hospital?
Evening Meal. 5.30pm – 6.30pm. Tea, coffee or other hot drinks are served with your meals and also mid-morning, mid-afternoon and at about 8pm. Snacks are also available on the wards.
Does Torbay Hospital have an A and E?
Today, this service is for: People of all ages.
How much does it cost to park at Torbay Hospital?
Parking charges
| Time | Current tariff |
|---|---|
| 6 hours | £8.50 |
| 8 hours | £10.50 |
| 24 hours | £15.00 |
| Weekly Ticket | £25.00 |
What is the most common complaints in a hospitals?
Studies have found that the vast majority of hospital patient complaints are related to the customer service they receive, specifically in the areas of:
- Staff/Patient Communication: 53 percent.
- Long Wait Times: 35 percent.
- Practice Staff Behavior: 12 percent.
- Billing Discrepencies: 2 percent.
What are my rights as an NHS patient?
Be treated with dignity and respect. Accept or refuse treatment and only be physically examined with consent. Be given information about any test and treatment options open to you, what they involve and their risks and benefits. Have access to your own records.
Is it worth complaining about the NHS?
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
How do you write a strongly worded letter of complaint?
How to write an effective complaint letter
- Be clear and concise.
- State exactly what you want done and how long you’re willing to wait for a response.
- Don’t write an angry, sarcastic, or threatening letter.
- Include copies of relevant documents, like receipts, work orders, and warranties.
What are common patient complaints?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.