We will ask you to respond to the complaint so you can tell us what happened from your perspective. If the complaint is assessed as requiring investigation, a HCCC nvestigator may contact you directly. If we are handling the complaint, we may ask you to come to a meeting to discuss the matter.
What is the HCCC in Australia?
The Health Care Complaints Commission (HCCC) is an independent, statutory body that acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.
How do I make a complaint about a doctor in NSW?
Call our Inquiry Line on 1800 043 159 (toll free in NSW) and speak to an Inquiry Officer.
How do I complain about my GP in Australia?
If you are concerned about a doctor’s behaviour, it is simple to contact AHPRA for help. You can call AHPRA on 1300 419 495, lodge a notification online or visit the AHPRA website for more information.
What is the role of the HCCC?
The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body set up under the Health Care Complaints Act 1993.
What are the possible outcomes of making a complaint about a health service provider?
A possible outcome for a complaint may be: taking steps to address the matter (such as being given access to personal information or having a record corrected) an apology. a change to the practices or procedures of the organisation or agency you complained about.
How long should a GP complaint take?
There’s no set timeframe, and this will depend on the nature of your complaint. If, in the end, the response is delayed for any reason, you should be kept informed. If you made a complaint but do not receive a response or decision for more than 6 months, you should be told the reason for the delay.
How long does an Ahpra investigation take?
six months
AHPRA aims to complete most investigations within six months. All notifications/complaints pass through stages 1-2, and depending on the outcome of the preliminary assessment may pass through any of the following stages, 3-5.
How do you deal with a GP complaint?
answer the complaint. explain how it has been investigated. detail what action will be taken as a result. clearly advise that the complainant can take the case to the Ombudsman if they are still dissatisfied and include information about sources of support.
Can GP report to police?
You will need to have patient consent or to determine that in the absence of consent, the disclosure would be in the public interest. The police may be able to obtain a court order which would then mean you must disclose the specific information referred to in the order, without the patient’s consent.
Can I take legal action against my GP?
Can I Sue My GP for Negligence? You have a legal right to claim compensation from your GP if the treatment they provided was sub-standard and caused you to suffer an avoidable injury and loss.
Can your workplace contact your GP?
So, can an employer call your doctor? If an employer needs to legitimately access the medical information of an employee, they must first inform them of their rights, but they cannot call an employee’s GP, or access their medical information, without explicit written consent from the employee.
ensure the implementation of health policies in line with national and provincial policies; • promote inter-sectoral collaboration; • address the complaints of the community.
Who oversees HCCC?
The Joint Parliamentary Committee on
The Joint Parliamentary Committee on the Health Care Complaints Commission oversees the management of our processes.
What are the three level of health care responsibilities?
The three levels of healthcare system in Nigeria are: Primary Health Care. Secondary Health Care. Tertiary Health Care.
How do I respond to the HCCC complaint?
Still need more information. If you would like to speak to someone at the Commission for more information before you lodge a written complaint you can contact the Inquiry Line during business hours, Monday to Friday from 9am – 5pm on 1800 043 159 or submit an online inquiry.
What is the most common medical complaint?
5 Common Patient Complaints in Healthcare
- Long Wait Times. One of the most stressful parts of going to the doctor’s office or the emergency room is waiting to be seen by the physician.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What is the most common health complaint?
Top health concerns
- obesity: 15%
- cancer: 14%
- diabetes: 2%
- drug & alcohol abuse: 2%
- heart disease: 1%
- flu: 1%
- mental illness: 1%
- AIDS: 1%
How does the NHS deal with complaints?
Getting help with making a complaint
Most hospitals have a Patient Advice and Liaison Service (PALS), who provide confidential advice, support and information to patients, their families and carers. Contact the hospital or visit their website for more details.
Do all doctors get complaints?
Most complaints (66%) against trainees were resolved within the clinical team. GPs were most likely to say that the complaint had an impact on their professional (70%) and personal lives (65%), although about half of all doctors said their lives were affected in some way.
What happens when you complain to NHS?
What happens next? Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.