How Do I Make A Complaint To West Lothian Council?

West Lothian Council complaints contacts

1. Visit Contact Page.
2. Email Customer Services on [email protected].
3. Call Customer Services on 01506 280000.
4. Visit Homepage.
5. Call Typetalk on 18001 01506 651115.

How do I email West Lothian Council?

You can also contact us by email for non- emergency situations at [email protected] .

How do I make a complaint about the Scottish council?

If you want to complain about a local authority service, you should first contact the service that you are unhappy with. If your complaint is not resolved by the local authority’s complaints procedure, you can complain to the Scottish Public Services Ombudsman.

What Is a Stage 2 complaint?

STAGE 2: Investigation
A complaint will be escalated to this stage when. Frontline Resolution was attempted but you remain dissatisfied. The issues are complex and will require detailed investigation. The complaint relates to issues that have been identified as serious, high risk or high profile.

Who is in charge of West Lothian Council?

Councillor Lawrence Fitzpatrick
West Lothian Council has 33 Elected Members representing nine wards. Councillor Lawrence Fitzpatrick was named as Leader of the Council, with Councillor Kirsteen Sullivan appointed as Depute Leader.

What is Edinburgh council email address?

If you have questions or issues with our registration and sign in process, or any of our online services, please email [email protected].

What is the West Lothian issue?

It concerns the question of whether MPs from Northern Ireland, Scotland and Wales who sit in the House of Commons should be able to vote on matters that affect only England, while MPs from England are unable to vote on matters that have been devolved to the Northern Ireland Assembly, the Scottish Parliament and the

Do councils respond to complaints?

The law says that we have to give the council or care provider a reasonable chance to consider your complaint and respond. It is usually reasonable to allow up to 12 weeks for a full response to the complaint.

Are complaints to the council Anonymous?

Whoever you wish to make a complaint to, they will generally be able to guarantee your confidentiality. In fact, local authorities, housing associations and the police are all keen to highlight their commitment to ensuring that any information they receive from the public will be treated in the strictest of confidence.

How do I make a complaint?

How to complain effectively – and get results

1. Put it in writing.
2. Be reasonable.
3. Know your consumer law.
4. Go to the right place.
5. Give a deadline.
6. Say what you want.
7. Take the matter further.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.

What are the 5 categories of complaints?

5 of the Most Common Types of Customer Complaints, and How to Handle Them

• The Meek Customer. The Meek Customer will avoid submitting a complaint because he or she doesn’t want to be a pain or believes you don’t care.
• The Aggressive Customer.
• The High Roller Customer.
• The Rip-Off Customer.
• The Chronic Complainer Customer.

What are the five types of complaints?

7 types of complaints

• Product or service. A customer may make a complaint if they have problems with a company’s product or service.
• Wait time.
• Delivery.
• Personnel.
• Online.
• Continual.
• Communication.

Who is the leader of West Lothian?

Where is the main office of West Lothian Council?

West Lothian Civic Centre
The council’s headquarters are based at West Lothian Civic Centre, whilst a range of Customer Information Service offices are available throughout the authority. West Lothian’s stunning Civic Centre is thought to be the biggest public sector partnership of its kind in the UK.

How long does West Lothian Council have to respond to requests from individuals?

When can I expect your response? We aim to respond to your request without undue delay and no later than 1 calendar month counted from the first working day after we are in receipt of your request, and: proof of your identity, and.

How much does an Edinburgh Councillor earn?

£19,571
The annual salary of an ordinary Edinburgh Councillor in 2022/ 23 is £19,571. The Council Leader’s annual salary is £58,719. All other Councillors’ salaries are calculated as a proportion of this. The Depute Leader and Lord Provost each receive a salary of £44,039.

How do I complain to Edinburgh council?

visit: www.edinburgh.gov.uk/complaints • e-mail: [email protected] • telephone: Customer Care Team on 0131 200 2300 • visit: any Council building eg schools, libraries or neighbourhood offices and speak direct to a member of staff. You can make your complaint in person, by phone, by email or in writing.

Who controls Edinburgh council?

What is the largest town in West Lothian?

Livingston
Livingston. The largest town in West Lothian, Livingston is a modern, thriving centre with many attractions for visitors and residents making it the perfect place to visit for a day out in the central belt of Scotland.

What do you call someone from Lothian?

I’ve heard them called “Laudonians“. This is more accurately a description from anyone from the Lothians. Laudonia is Latin for Lothian. R Tanner, Dunino Scotland.