What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.
Why did I get a random charge from Uber?
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account’s payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.
Why is Uber charging me a monthly fee?
Uber Pass provides savings on rides and Uber Eats orders, subject to the specific terms in the offer. Uber Pass is a monthly subscription. Unless otherwise stated, each pass is good for a month and will renew automatically.
Additional charges may apply to your trip, such as: estimated tolls; surcharges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities that are meant to offset governmental fees imposed on rideshare services.
Why is Uber charging me $25?
Uber cash: A way to add funds to your Uber account. There is an auto-refill feature. Uber cash deposits are $25, $50, or $100. Check your Wallet in the Uber app to see if you have Uber Cash auto-refill turned on.
Can I find out who used my credit card on Uber?
If someone uses my credit card to call Uber, can Uber tell me the name of the person? No. Anytime a credit card is used in a suspected fraudulent manner, very little information about the person is given, even if the company has the person’s full bio in front of them. The reason is simple.
Why did I get charged 150 for Uber?
The Uber cleaning fee
The cleaning fee is usually between $20 and $150, depending on the level of mess you left in the vehicle. If your driver claims that you left a mess in their car, you’ll receive an email explaining that you caused a mess and that the cleaning fee is being applied to your ride.
How do I contact Uber about false charges?
How to Dispute an Uber Charge Through the Website
- Click the “Help” option in the top right corner.
- Locate the “Trip issues and questions” section.
- Click “Review my fare or fees.”
- When prompted, fill in the necessary details for your complaint.
- Submit your complaint to Uber.
How much is the monthly subscription Uber?
$9.99 per month
Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. Tap the link at the bottom of the page to learn more. Uber Pass is only available to existing subscribers – it is not available for purchase by new subscribers at this time.
How do I contact Uber customer service?
Call Uber on the phone
Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn’t guaranteed to provide an Uber support representative. Important: In the case of an emergency, riders can call this Critical Safety Response number: 800-285-6172.
Why is Uber charging for rides I didn’t take?
If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it.
Why did Uber charge me 10$?
The minimum booking fee you can be charged is $1 and the maximum is $10. It is included in the price you see in the app before you request a ride.
How do I get a refund from Uber?
How to Get a Refund From an Uber Ride
- Open the Uber app.
- Tap the three lines at the top-left corner to access the menu.
- Tap “Your trips.” Ensure “Past” is selected at the top.
- Tap the trip for which you would like to request a refund.
- Tap “I would like a refund.”
Does Uber charge 24.99 a month?
An Uber Ride Pass costs $24.99 a month and covers UberX service or UberPool service in eligible U.S. cities, most of which are major cities like Los Angeles, New York City, Austin, and more.
Why is Uber charging so high?
Prices go up
In these cases of very high demand, prices may increase to help ensure that those who need a ride can get one. This system is called surge pricing, and it lets the Uber app continue to be a reliable choice.
Can Uber charge more than it originally says?
Before you request a trip, an upfront fare is calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment. You may be charged a different amount than your upfront fare in case the route deviates from the predicted route.
Can you track down who used your credit card?
The short answer is no. Credit cards do not have GPS tracking devices embedded in them, so it is not possible to track their location. However, if your credit card is lost or stolen, you can call your card issuer and they may be able to provide you with information about recent transactions made on the card.
Why can’t I delete my credit card from Uber?
Your account must have at least one payment method at all times. If you wish to delete your only payment method, you’ll need to add a new one first. Select “Account” and then “Wallet.” Select the card you’d like to delete.
How can you tell if someone is using your Uber account?
Suspicious activity includes: Trips or requests on your account which you didn’t make. Phone calls or text messages from drivers about pickup when you did not request a trip. Receipts for trips on your account that you don’t recognize.
Can Uber charge you for throwing up?
Riders are responsible for messes made to the interior or exterior of a vehicle (such as vomiting or food spills), and the fees are paid in full to the driver. In the event that you are charged a cleaning fee, you will receive an updated trip receipt.
Is 1 month Uber free?
Become a member for just $9.99/month. Use your benefits wherever Uber and Uber Eats are available within the US. Uber One may not be available to members on a partner funded pass. Free trial is only available for first time members.